Prevent Duplicate Electronic Payments on CWP
We have had so many customers call us to say that they accidently paid twice by credit card. To limit duplicate payments of the same amount in the payment portal, without disabling the ability of those owners who do pay bills online for multiple properties that are billed on a flat rate basis, I am requesting that the UMS portal does one of two things (or both).
1. Rather than connect the payment to the Customer Number when it is being paid, connect it to the Location Number. Then we could switch the "don't allow duplicate payment" button, without prohibiting these property owners from paying their bill; AND/OR
2. Add an alert message if a customer is accidentally trying to post a duplicate payment to their account, and asking them if they are sure.
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Dylan Nelson
commented
CUSI Merchant Services partner Bluefin cannot block duplicate electronic ACH transactions. Currently, CUSI also has no mechanism in place to block duplicate electronic ACH transactions the originate from the web portal. Though these duplicates likely originate from browser/device issues of the end user, I think it would be beneficial to all of our Utility customers and their end users if we developed a way to detect and block these duplicate requests.