UMS
197 results found
-
Disallow Recurring Credit Card
There should be an option under disallowed payment methods that allows for recurring credit card to be taken away. They can continue to make one time payment with credit card but no recurring credit card.
10 votes -
Allow Non-Admin Users to Access the Payment Services Dashboard in UMS
Currently, only Admin Users have access to the Payment Services Dashboard within UMS > Payment > Payment Services Dashboard. Non-Admin Users can access the Dashboard through the Customer Web Portal, so it does not make sense that they cannot use this same function within the billing program. Please change this so Non-Admin Users have access. Having access to the Dashboard within UMS will allow the billing clerks to troubleshoot customer payment issues more efficiently.
6 votes -
Bold Notes
It would be great to be able to bold or highlight text in the note section!
16 votes -
Accounts Receivable Report
Accounts receivable report needs to show a deposit transaction reversal
5 votes -
Task Scheduler- Auto-Close Batch by Payment Method
The Task Scheduler currently allows users to automatically close all batches. I recommend adding a Payment Type filter to provide greater control over which batches are automatically closed. Our office would like credit card batches to close automatically, while cash batches must continue to be closed manually.
4 votes -
Hide disabled users in UMS security
Our number of disabled (inactive) users now exceed our number of active users in UMS. Requesting the ability to hide disabled users in the setup > security screen (just like we can hide web users) so we can better manage our active users.
5 votes -
Prorate both old and new rates for FINAL billing
Currently, when producing a FINAL bill after a rate change, the system is set up to bill for a full period at the old rate and a prorated amount at the new rate. This results in overcharging. The system needs to be set so that both old and new rates are prorated after a rate change. This is a major flaw in the system.
I AM ASKING ALL USERS TO PLEASE VOTE FOR THIS CHANGE. WITHOUT A MASSIVE RESPONSE TO THIS POST THE DEVELOPERS WILL NOT CONSIDER CORRECTING THIS FLAW4 votes -
autopay information - Bank draft
2 different account numbers using the same bank account information. Wants to be able to edit 1 customers bank information without editing the other customers bank information.
Basically what happened is that 1 customer, with 2 customer numbers using the same bank draft information get linked and when 1 changes it changes the other one. They want this to be separate so that it doesn't do that.
8 votes -
Need to develop an APP for customers, so they can fully manage their account from their phone.
App Should be a direct link to their account with the same access they have on a desktop.
20 votes -
Error report - Meter reads
This error report is useless. We cannot research the errors and fix them before billing if we do not have an account number. The record number means nothing. We need more information on this report.
6 votes -
Normalization of address entries
When users input addresses in UMS, the addresses are sometimes incorrect or incomplete.
Any chance you could implement the normalization of address entries into UMS and UB4?17 votes -
Screen Enlargement on Pop Up Windows
It would be convenient for the enter reading screen to be enlarged. (In the Checking/Correcting meter reading screen). Currently the size that pops up is all we get. Wish it could be expanded to a larger screen size.
2 votes -
Archive Communication Notifications (Under Manage Notifications)
Need a button to Archive Older, Sent Communications - So they aren't showing on the screen anymore.
3 votes -
Create Owner/Renter Report
There are no "RENTAL" reports in UMS that reflect both the renter and owner information. Specifically, we want a report that shows the information in the "Owner" tab of UMS, and the corresponding renter information:
- Renter customer number
- Renter name
- Renter mailing address
- Owner customer number
- Owner name
- Owner mailing address
- Location number
- Location address
See the attached.
17 votes -
Allow more time to view Auto Payment account information
Need option to allow more time to view Auto Payment account information. Currently when reviewing bank account information, it times out and then you are required to re-login to access the information again.
2 votes -
Customer Contact Wizard Sequence Number
Customer Contact wizard to add sequence number to "Sort Order" as an option. Due to not the whole route needing to be notified of a leak for example, sequence number "Sort Order" would be easier to inform all the customers whom it affects without having to put in all the streets or removing everyone that it doesn't affect.
17 votes -
Add Enrollment Date to DRAFT for Checking
Right now you can see the enrollment date when they set up auto pay with a credit card but it does not show the enrollment date they start auto draft from a checking account. This would be helpful to see this without pulling the file to see when they signed up for it.
12 votes -
Total on draft/ autopayment report please
I printed this report for the first time to verify the nacha file i made was correct. would be much easier to verify if this report showed a total.
2 votes -
Have all reports display the Account number the same way
When pulling multiple reports, some display account numbers with leading zeros, while others omit them. This inconsistency creates an additional step when using Excel to combine or compare data across reports. Either format would be acceptable, provided the account numbers are displayed consistently in all reports.
2 votes -
More than One Email Address
We would like to have the ability to add more than one email address on the main page to send statements to both without having to create a contact.
1 vote
- Don't see your idea?