UMS
197 results found
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More than One Email Address
We would like to have the ability to add more than one email address on the main page to send statements to both without having to create a contact.
1 vote -
Screen Enlargement on Pop Up Windows
It would be convenient for the enter reading screen to be enlarged. (In the Checking/Correcting meter reading screen). Currently the size that pops up is all we get. Wish it could be expanded to a larger screen size.
2 votes -
Allow Non-Admin Users to Access the Payment Services Dashboard in UMS
Currently, only Admin Users have access to the Payment Services Dashboard within UMS > Payment > Payment Services Dashboard. Non-Admin Users can access the Dashboard through the Customer Web Portal, so it does not make sense that they cannot use this same function within the billing program. Please change this so Non-Admin Users have access. Having access to the Dashboard within UMS will allow the billing clerks to troubleshoot customer payment issues more efficiently.
6 votes -
Email Final bills from UMS without saving a pdf and including a message
In order to avoid saving a pdf in our system, we email Final Bills for Deed transfer by emailing our infobox to get the pdf, copy and paste it into a new email and add our message which includes pertinent information for closings.
1 vote -
Accounts Receivable Report
Accounts receivable report needs to show a deposit transaction reversal
5 votes -
Task Scheduler- Auto-Close Batch by Payment Method
The Task Scheduler currently allows users to automatically close all batches. I recommend adding a Payment Type filter to provide greater control over which batches are automatically closed. Our office would like credit card batches to close automatically, while cash batches must continue to be closed manually.
4 votes -
Sort billing by location number alphabetically
During billing, you can't sort by the Location ID order alphabetically - so all the "A"s are together, all the "B"s are together, and all the "C"s are together, etc. I would make it 100 times easier to find a bill that you need to pull. Currently, we have to look through a huge stack of bills to find the one we want.
1 vote -
Allow more time to view Auto Payment account information
Need option to allow more time to view Auto Payment account information. Currently when reviewing bank account information, it times out and then you are required to re-login to access the information again.
2 votes -
Implement 2 templates for configure e-bill statements in Setup
Currently there is only 1 message template option in Configure e-bill statement in Setup. This means that there is only one message that will be sent out at any time when sending a statement via email, which means that it is either a message for a Current Bill or for a Final bill depending on what is inputed in the Setup. In the real world, multiple people are working on the system at any one time resulting in Final and Current bills being emailed concurrently. As such, this is a suggestion to have 2 templates, so that the party sending…
1 vote -
Total on draft/ autopayment report please
I printed this report for the first time to verify the nacha file i made was correct. would be much easier to verify if this report showed a total.
2 votes -
Archive Communication Notifications (Under Manage Notifications)
Need a button to Archive Older, Sent Communications - So they aren't showing on the screen anymore.
3 votes -
Have all reports display the Account number the same way
When pulling multiple reports, some display account numbers with leading zeros, while others omit them. This inconsistency creates an additional step when using Excel to combine or compare data across reports. Either format would be acceptable, provided the account numbers are displayed consistently in all reports.
2 votes -
Disallow Recurring Credit Card
There should be an option under disallowed payment methods that allows for recurring credit card to be taken away. They can continue to make one time payment with credit card but no recurring credit card.
10 votes -
Hide disabled users in UMS security
Our number of disabled (inactive) users now exceed our number of active users in UMS. Requesting the ability to hide disabled users in the setup > security screen (just like we can hide web users) so we can better manage our active users.
5 votes -
Prorate both old and new rates for FINAL billing
Currently, when producing a FINAL bill after a rate change, the system is set up to bill for a full period at the old rate and a prorated amount at the new rate. This results in overcharging. The system needs to be set so that both old and new rates are prorated after a rate change. This is a major flaw in the system.
I AM ASKING ALL USERS TO PLEASE VOTE FOR THIS CHANGE. WITHOUT A MASSIVE RESPONSE TO THIS POST THE DEVELOPERS WILL NOT CONSIDER CORRECTING THIS FLAW4 votes -
Would it be possible to make it so that customer-initiated email address updates in the CWP portal automatically change the email address in
Would it be possible to make it so that customer-initiated email address updates in the CWP portal automatically change the email address in UMS, and vice-versa?
1 vote -
schedule enable/disable scheduled ach
Be able to schedule an enable or disable for scheduled ACH. Background: I'm going away and there will not be anyone to process them, so we don't want the customers to have access during that time.
1 vote -
Error report - Meter reads
This error report is useless. We cannot research the errors and fix them before billing if we do not have an account number. The record number means nothing. We need more information on this report.
6 votes -
Exclusions on Shut Off Notices
Need ability to exclude customers that already have an active shut off notice when processing shut offs for a specific route instead of going into each account on the report to see they already have one still active.
2 votes -
Electronic ACH
Allowing Merchant Services to pull ACH Draft like they already do for credit cards that are on auto draft. Instead of having to create a NACHA File. This would help with any human error and human interceptions.
2 votes
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