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UMS

177 results found

  1. Recurring CC & Draft Payment Notifications

    It would be nice to have a way to email customers with recurring credit card and draft payments that their payment is are about to be processed.

    1 vote

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  2. 6 votes

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    1 comment  ·  Admin →
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  3. on demand autopay with repeat payment lock

    so that we can run an autopay file every day and the customers only get drafted once per month based on the date they have selected in their customer web portal.

    honestly if a customer wants to set up a weekly autopay draft amount that should be possible too but i'm willing to go for baby steps

    1 vote

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  4. report capabilities help deck

    each report has the power to display certain information. there's no location to go and check if a report can display what you're after and it's just not on there right now so you have to open a ticket. a section in help that shows the canned capabilities of each report would be nice. this way when someone asks for an anomaly report we can pick the best option without making and waiting for a ticket. it could be a searchable reports database or something in academy or in ums.

    ex show me the reports that include meter serial number

    1 vote

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  5. use adjustment

    the adjustment report doesn't show usage adjustments, only dollar values. if we adjust dollars and gallons it would be beneficial to see both on the posting totals report

    2 votes

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  6. open balance over dollar value

    cbsw used to allow us to run an open balance report for accounts over a certain dollar value. i don't see the option anymore so i have to export it and then sort it. too many steps

    2 votes

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  7. more robust note feature

    allows in mass notes with where the note will be and whether or not an expiration should be on the note.

    Ex. statement message for Ward 3 "hydrant flushing the week of 6/10" that runs through 6/10

    1 vote

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  8. batch bill correction

    presently there's not way to correct a whole bill file batch all at once. ums should be able to do that and also to include a statement account note to print on the new bill. the new bill should have the revised bill date and revised bill due date on it as well.

    4 votes

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  9. less clicks in notes

    it takes 3 clicks to get to the calendar for the grace date, 2 clicks to access the notes used for, and 3 clicks to get to the expiration date calendar, and that's all before you actually can click the date. any way to shorten the access clicks or is it some weird setting on my side?

    1 vote

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  10. shut off notice in notes

    Copy of shut off notices as issued in the account notes when you post them to the account. should be able to customize the reference box in the transaction history too

    8 votes

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  11. enhance elements integrations

    ex. import elements phone log data into ums notes

    ex. elements service order completion notes import into UMS

    2 votes

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  12. contract payoff

    more accessible contract payoff balance for a location. right now drilling down is by service and multiple clicks per service. any amortization schedule should include the location's current status on the schedule

    4 votes

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  13. more robust estimated reads options

    Ex. exclude highest read
    Ex. exclued lowest read
    Ex. use median reading

    1 vote

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  14. pre-break notice

    UMS can track arrangement amount vs current charges, so the pre-break notices should be able to put both of those things on the pre-break notices since both sets of fees are due within the payment arrangement.

    Something on the payment arrangement page that shows where they are like an amortization chart

    1 vote

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  15. font

    adjust font or kerning so the letters are not so close together

    2 votes

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  16. spell check

    spell check like link to microsoft dictionary or something so our emails and notes can be spell checked before they are saved

    4 votes

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  17. scheduled email

    delayed email delivery for the send statement notification feature in bill processing (select a future date and time for it to go)

    1 vote

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  18. adjustment note

    when making an adjustment there should be a section on that screen that allows you to include a statement note with the expiration box so you don't have to go back to the account later

    1 vote

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  19. calendar

    Billing adjustments calendar selection doesn't nave "today" as an option.

    1 vote

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  20. message center note

    Double click a note in message center that opens the full note on the note tab.

    1 vote

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