UMS
155 results found
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Rate Setup > Prorate Rate Checkbox
National User Conference 2022: On the Prorate Rate box - add an explanation as to how and when this prorates.
4 votesThis item is planned for release in version 6.9.
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RCC/ACH Removal After Final Bill Payment Processed
National User Conference 2022: Need an option to remove RCC/ACH information AFTER the payment for the final bill is processed.
8 votesThis work item has been planned for an upcoming release.
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Sewer on and off date options for customers that are considered snowbirds
Currently we do not have the option to stop and turn on the sewer services for customers that leave for 1 plus months out of the year. They receive a base rate of $23 for having a water meter; but will not be charge for the 10 plus days they were still occupying the house for
sewer services. By having this ability, it would eliminate human error to remember to turn the services back on.2 votesWe are looking for more votes on this request. Please vote on this item if this is something you are interested in seeing.
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Filter by autopayment customer
We would like to be able to send email notifications to our autopay customers . To do that we need to filter out customers who autopay. Being able to filter by credit card or bank would be a plus.
4 votesWe are looking for more votes on this request.
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Improve CSV files so that when export consumption data accounts with a high low meter or meter change out are accurate.
When I am running a Consumption report and there are accounts with either high/low meters or meter change outs and I export the data the CSV file carries both the consumption and charges for those accounts double. This means the report is inaccurate and not able to be used as is. Further you would have no idea that this is happening unless you comb through the report which is not realistic. Please fix this for accurate reporting. You can compare what the accounts should really look like in the pdf version. Use Pennfield School - 110 Sandy Point Ave -…
3 votesNeed more votes.
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Prepare Meter Reads > Manual Meter Reads
Billing > Meter Reads > Prepare Meter Reads > Manual Meter Reads
Need the ability to print in usage order from high to low usage.
Submitted on behalf of the 2022 National User Conference
2 votesThis item is planned for release in version 6.9.
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For Service Request Manager, add additional contact fields for more phone numbers w/descriptors
For the Service Request Manager, add more options for the customer to include more telephone numbers w/descriptors
3 votesWe are looking for more votes on this request.
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For the Service Request Manager, have an option to email a utility employee a request has been made.
Once a prospective customer fills out a request for service online, have UMS send an email to an employee at the utility.
2 votesWe are looking for more votes on this request.
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Plants/Wells set as wells for gallons pumped and not standard account for gallons billed
My plants/wells are currently set up as a standard account. My old system accounted for these being wells and treated them as such utilizing the gallons as pumped and not used. It would then put it on a report with the gallons billed to create the percentage and gallons of water loss for the month. As it is, we have to calculate the consumption for the plants and then put it in the operations summary in order to view the percentage of water loss. It would be really nice to have this automated.
3 votesWe need more votes on this request for the possibility of adding this functionality to the software.
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use label Bad Debt in the place of Final
When someone is place in bad debt the account is still labeled at the top of their account as "Final". There is an icon indicating they are in bad debt but it doesn't jump out at you. It would be great if in the place of "Final" at the top if it would say "Bad Debt" and then if moved out of bad debt that would become "current" again
7 votesWe are reviewing this request.
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Rate Code List Report Enhancement
Add same limit and code filter options that are available on other reports to the Rate Code List report. Also add date range option so you can filter by the effective date of the rates.
3 votes -
Customer contact wizard
It would be nice to have the ability to limit duplicate messages for customers with multiple accounts having the same email/cell phone information in each one. Some sort of filter to send communication to an email address once.
7 votes -
Draft information change/editing audit tracking
When "editing" the existing auto payment record on a customer account, if you leave the auto field as bank account and just change the bank routing or account number, this change does not show in the audit tab. For auditing purposes, it would be beneficial if all changes showed.
5 votesThis request is currently being worked on.
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Mobile Service Order Notifications
We'd like the creator of the service order to be notified once a comment has been made on the order (whether they get tagged or not) AND probably more importantly, we'd like the creator to be notified once the service order is marked closed.
11 votesNeed more votes!
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print note button
It would be very helpful to have a quick print button to print notes placed on a customer account or location.
4 votesWe are reviewing this request.
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