UMS
101 results found
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Expiration Date for Disallow Payment Methods
An expiration date is needed to disallow payment methods. There is no mass way to reset or mass clear disallowed payment methods. Many utilities want these to expire after 12 months.
5 votesThis enhancement requires more votes to move it forward. Please add your support if this is something you would like to see in a future release.
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"Limit to" and "Sort by" enhancement
Please make the "Limit to" and the "Sort by" options available for all reports.
8 votesWe need more votes to move this software enhancement request forward.
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Email notification on ALL payments made for accounts in shut off status.
Our system is set up to send us email notifications when a payment is made on an account in shut off status.
The system will ONLY generate an email if the payment takes the account out of shut off status.
We have a payment threshold set that any account over $100 will be shut off monthly. For example, If the balance is $150, and the customer pays $51, they will be removed from the shut off list this month, but they will still be in shutoff status because the payment did not satisfy the system requirement. The system only sends…6 votesThis enhancement requires more votes to move it forward. Please add your support if this is something you would like to see in a future release.
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Add "Device Note" to service order task page
When crew is out in the field viewing work orders on a computer (iPad), and they pull up a work order, they are unable to see the "device note"/ meter location. It would be helpful if this was added to the viewing screen without having to select "print".
6 votesThis enhancement requires more votes to move it forward. Please add your support if this is something you would like to see in a future release.
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Payment Reminder Emails
The ability to send payment reminder emails in advance of the payment. For people on arrangements this notice would contain the due date and payment amount. For auto-pay accounts, this notice would contain the amount to be drafted, the date of the draft, and the last 4 of the account number to be drafted.
19 votesWe need more votes on this request.
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Ability to select default payment when batch has multiple payment types
It would be nice to set a default payment type when having a batch that allows multiple payment types. For example, everything is defaulted to cash when taking a payment when all types are allowed, however, the bulk of our workplace payments are by check so it would be nice to have it defaulted to a different option.
8 votesThank you for submitting your enhancement request.
We appreciate your initiative and the value your idea brings. For this enhancement to be considered, we require additional support from the broader user community.
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Automatic Notification for Landlord Reversion
Would love a way to send landlords a notification automatically when a location goes back into their name. Some landlords are set up for landlord reversion, so they want to know the date it happens before they get their first bill.
3 votesThis enhancement requires more votes to move it forward. Please add your support if this is something you would like to see in a future release.
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Backflow Tester List
My backflow tester list is very long and hard to find people quickly. Many we don't use anymore. I would like the ability to hide testers that don't submit tests anymore and have long expired licenses to keep my list short and updated.
5 votesWe are seeking additional votes to move this request forward.
If you support it, please consider casting your vote.
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Need ability to enter both customer name or account number by default to access customer account
Would like to have the ability to enter both customer name or account number by default to access customer account without having to use the pull down tab to enter by customer name.
23 votesWe need more votes on this request.
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If account receivables had an Includes button for unposted payments
It would be nice if you added unposted payments to include in the aged receivables options so they don't show as still outstanding when the payment has been made but not posted yet.
4 votesThank you for your suggestion! We appreciate your input and see the potential value in this enhancement. At this time, we need additional votes and support from other users to move this request forward.
Your engagement helps us prioritize improvements that matter most to our users.
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Notifications when payments are made on lien accounts
UMS Users would like to receive notifications when payments are made on lien accounts; similar to when payments are made shutoff accounts.
Posted on behalf of Northshore Utility District
3 votesThis enhancement requires more votes to move it forward. Please add your support if this is something you would like to see in a future release.
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Service Order Control Panel
Provide a way to delete open service orders in mass vs. one by one.
13 votesWe need more votes on this request.
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Add payment to mobile application.
It would be very helpful to show if a members account is paid or not on the mobile application our field crews use. This would be efficient during the times the offices are closed, including weekends, when a member is locked out and they make a payment after hours. Currently, we cannot see the status of an account only their name, address, location number, and phone number(s).
3 votesWe need more votes to move this software enhancement request forward. Your input matters!
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Open Balance and Aged Receivable
Add and option to the Open Balance and Aged Rec to pull balances with a minimum amount criteria of XXX.
3 votesWe are seeking additional votes to move this request forward.
If you support it, please consider casting your vote.
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Account Number Defaulted on the Control panel.
Pre Posey Township Water Corp.
We are not talking about when you select the search option that pulls up based on your last search.
We are wanting to pull a customer account up. Review their account and do what we need to do. Then be able to type in a new account number without having to double-click the account number selection. We want the account number on the control panel to stay highlighted at all times.6 votesWe need more votes on this request.
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Larger font size in windows and in printout reports
On the Account Control Panel window, it is possible to increase the size of the window, and therefore the font, of the window. This is very nice and we just discovered it was possible.
Would like for this to be possible for all windows and also for printed reports. Some of the printed reports are very small font and very hard to read.8 votesAdditional votes are needed to move this request forward. If there is a specific report that requires larger font, please reach out to our technical support team for assistance in modifying the report to better suit your needs.
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Include Route on Payment Receipt
This month we had over 400 customers to disconnect. I was hoping we would have been able to change the Communications email that is sent once a customer makes a payment, to include the Route# that the customer is in. This feature would be so much more helpful than to have to look it up in the system. The email that is currently received only has:
Payment(s) have been made to the following shutoff account(s):
Account Location AmountI've messaged Tech support and was advised that the format of that email is a base format for all customers and are…
3 votesWe are seeking additional votes to move this request forward.
If you support it, please consider casting your vote.
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Backflow Test Result Control Panel
Would like the ability to import a spreadsheet to the backflow test result control panel. We receive numerous tests daily and would like to put them into a spreadsheet and upload it daily vs. entering every backflow test through the control panel.
2 votesThis enhancement requires more votes to move it forward. Please add your support if this is something you would like to see in a future release.
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Have Consistency with Account numbers when pulling reports
When pulling multiple reports into a CSV file one report will have the leading zeros and another report will not have them. Resulting in a lot of time wasted editing the report to work with it. We would prefer not to have the leading zeros if that is available.
3 votesWe need more votes to move this software enhancement request forward. Your input matters!
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Password protection on Document Edits
Can we password protect our documents on customer accounts like we do for the autopayment view/edit area so they do not get deleted by mistake.
2 voteshis enhancement requires more votes to move it forward. Please add your support if this is something you would like to see in a future release.
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