Our system is set up to send us email notifications when a payment is made on an account in shut off status.
The system will ONLY generate an email if the payment takes the account out of shut off status.
We have a payment threshold set that any account over $100 will be shut off monthly. For example, If the balance is $150, and the customer pays $51, they will be removed from the shut off list this month, but they will still be in shutoff status because the payment did not satisfy the system requirement. The system only sends an email when the payment takes the customer from the shut off to current status. It would be super helpful if the system would notify of ANY payment made on a shut off account so we do not have to constantly check for online/over the phone payments. Without the notification, we take the chance of missing a payment that was made and someone's water gets disconnected or not reconnected in a timely manner.