Implement 2 templates for configure e-bill statements in Setup
Currently there is only 1 message template option in Configure e-bill statement in Setup. This means that there is only one message that will be sent out at any time when sending a statement via email, which means that it is either a message for a Current Bill or for a Final bill depending on what is inputed in the Setup. In the real world, multiple people are working on the system at any one time resulting in Final and Current bills being emailed concurrently. As such, this is a suggestion to have 2 templates, so that the party sending the electronic statement can select the appropriate message; Current or Final. For example, if Final statement is being processed and the statement is being sent via email, the party sending the Final statement can select the Final bill verbiage while another Customer Service representative can email the Current Bill statement with the Current Bill email verbiage.