This month we had over 400 customers to disconnect. I was hoping we would have been able to change the Communications email that is sent once a customer makes a payment, to include the Route# that the customer is in. This feature would be so much more helpful than to have to look it up in the system. The email that is currently received only has:

Payment(s) have been made to the following shutoff account(s):
Account Location Amount

I've messaged Tech support and was advised that the format of that email is a base format for all customers and are unable to change this format to a customized format at this time. They recommended that I put in a request to UserVoice. I'm unsure if this would benefit any other Utilities, but it would be nice to get some votes on this, thank you. : )