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12 results found

1. Need ability to enter both customer name or account number by default to access customer account

   16 votes

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   1 comment  ·  UMS  ·  Delete…  ·  Admin →
   How important is this to you?

   Not at all You must login first! Important You must login first! Critical You must login first!

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   Need More Votes  ·  AdminTodd Smith (Delivery Manager, CUSI) responded

   We need more votes on this request.

   Val Lozano supported this idea  ·  Apr 21, 2025

2. Payment Reminder Emails

   13 votes

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   0 comments  ·  UMS  ·  Delete…  ·  Admin →
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   Not at all You must login first! Important You must login first! Critical You must login first!

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   Need More Votes  ·  AdminTodd Smith (Delivery Manager, CUSI) responded

   We need more votes on this request.

   Val Lozano supported this idea  ·  Apr 21, 2025

3. Enhanced Portal Display/Reporting for Customer Service

   8 votes

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   0 comments  ·  UMS  ·  Delete…  ·  Admin →
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   Not at all You must login first! Important You must login first! Critical You must login first!

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   Val Lozano supported this idea  ·  Apr 21, 2025

4. IVR to Confirm Address

   12 votes

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   0 comments  ·  UMS  ·  Delete…  ·  Admin →
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   Not at all You must login first! Important You must login first! Critical You must login first!

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   Val Lozano supported this idea  ·  Apr 21, 2025

5. hide the zeros at the front of customer account number in the customer email they receive

   14 votes

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   0 comments  ·  UMS  ·  Delete…  ·  Admin →
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   Val Lozano supported this idea  ·  Apr 21, 2025

6. Add Payment Reversals to Customer Payment History Report.

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   8 votes

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   3 comments  ·  UMS  ·  Delete…  ·  Admin →
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   Not at all You must login first! Important You must login first! Critical You must login first!

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   Val Lozano supported this idea  ·  Apr 21, 2025

7. Transfer Individual Charges

   23 votes

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   0 comments  ·  UMS  ·  Delete…  ·  Admin →
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   Not at all You must login first! Important You must login first! Critical You must login first!

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   Val Lozano supported this idea  ·  Apr 21, 2025

8. IVR Voice

   27 votes

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   3 comments  ·  UMS  ·  Delete…  ·  Admin →
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   Not at all You must login first! Important You must login first! Critical You must login first!

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   Val Lozano commented  ·  Apr 21, 2025  ·  Edit…  ·  Delete…

   We have started recommending our customers to save our IVR calls to their list of contacts, so they don't miss our important calls and reminders.

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   Val Lozano supported this idea  ·  Apr 21, 2025

9. Include Route on Payment Receipt

   1 vote

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   0 comments  ·  UMS  ·  Delete…  ·  Admin →
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   Not at all You must login first! Important You must login first! Critical You must login first!

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   Val Lozano shared this idea  ·  Apr 21, 2025

10. Prevent Duplicate Electronic Payments on CWP

    12 votes

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    1 comment  ·  UMS  ·  Delete…  ·  Admin →
    How important is this to you?

    Not at all You must login first! Important You must login first! Critical You must login first!

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    Val Lozano supported this idea  ·  Apr 7, 2025

11. saved web portal payment used to pay from UMS

    5 votes

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    0 comments  ·  UMS  ·  Delete…  ·  Admin →
    How important is this to you?

    Not at all You must login first! Important You must login first! Critical You must login first!

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    Need More Votes  ·  AdminTodd Smith (Delivery Manager, CUSI) responded

    We need more votes on this request.

    Val Lozano supported this idea  ·  Apr 7, 2025

12. Approaching Bill Due Date Notification

    22 votes

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    0 comments  ·  CWP  ·  Delete…  ·  Admin →
    How important is this to you?

    Not at all You must login first! Important You must login first! Critical You must login first!

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    Val Lozano supported this idea  ·  Jun 22, 2023