Customer Contact Wizard Sequence Number
Customer Contact wizard to add sequence number to "Sort Order" as an option. Due to not the whole route needing to be notified of a leak for example, sequence number "Sort Order" would be easier to inform all the customers whom it affects without having to put in all the streets or removing everyone that it doesn't affect.
Huttonsville PSD
shared this idea
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Gladys Moore
commented
Our current calling system litteraly takes more than 24 hours to reach all of one entire route. If we had this capabilty we could use this system to narrow down the affected customers and calls out to them quickly. We had a boil water advisory going out with our old system. We scheduled it starting at 3pm and it wasn't finished until after 3pm the next day. In the mean time we had a water line break in another area around 8 am the next day and we were unable to make calls to them due to our line being tied up for the previous call.
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Gladys Moore
commented
We need this to use on a regular basis. When a line is blown out and it only effects 5-10 customers and not the entire route of 300+ people.