Utility Facing Application In CWP
We often hear from customers that require assistance in navigating the CWP for Auto Pay, etc. We have no way to see what the customer is seeing with regard to pay methods and as such it is difficult to assist resulting in frustrated customers. Please allow us to see at a minimum a portion of the pay method/card and expiration date to bettter assist our customers.
Janet
shared this idea
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Candace
commented
Even if CUSI can't get any card data on the wallet for CSRs something, anything, that will help us help the customer.
We are literally flying blind here and I've asked cusotmers for screen shots, and even set up a fake account to try and run a how-to guide for us and it's just not doing it.
If they don't want to give us the access they should be taking the customer assistance calls and walking the customer through the process for us.