2023 User Summit-CWP Tool Tips
Currently on the CWP when someone is registering there is not a lot of description for the end user to help guide them when issues are encountered. Example: I have had several customers call us saying they cant register, turns out their username is not being accepted as a valid user name. All the information that is given is a red box around the user name. There is no description of what is wrong so the customer calls after they have tried to change it 2 or 3 times and it still shows red. It would be nice if there was a description of what is needed for a username/password. Does it need to be 8 characters or longer? Can it have symbols? So on and so forth. Also I would be nice if their was an error message stating the reason the username is incorrect instead of just a red box surrounding it.