credit card failure note
message auto populates on CWP when ccd payment fails so the customer can see what and why in their account history. It could say declined or ISF or something.
5
votes
Candace
shared this idea
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Candace
commented
Even with creating an email template for the failed credit cards it takes me an hour to notify each failed card individual on a short 2 page report. We worked with a provider that no only automatically notified the customer that their payment was becoming due, but of failed payments, AND upcoming credit card expirations and it didn't involve a CSR at all. Having been with CUSI this long and knowing what competitors are up to I expect better going forward with our upgrade to the next product.