Auto Reject E-Check Payments on Disconnect Day
Our District policy prohibits customers with balances delinquent by 60 days or more from paying by check on their scheduled turn-off day. We would like to extend this restriction to apply within Customer Web Portal (CWP) and Pay-By-Phone systems by blocking e-check payments for these accounts on the designated turn-off day.
Requested Functionality:
Automatically block e-check payments on scheduled turn-off days for any customer with a balance that is 60 or more days delinquent.
Ideally, the restriction should trigger based on the customer’s delinquency status and the presence of a scheduled turn-off.
The restriction should only apply on the actual turn-off day and not before or after.
Agnes
shared this idea
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Jonathan Witt
commented
@Janet - Is this a standard policy for your organization? We would need to find a middle ground to try and accomdate this type of request to cover the variations we see among clients. We do offer a Company option now that Restricts all payments on Shutoff Status accounts. It forces the account holder to come into the office to pay. It requires the CSR to manually remove the block prior to accepting payment.
In response to Agnes, I think we could accomplish preventing a payment type on the exact day of disconnect, but restricting beyond that exact day could be difficult.
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Janet McGillivray
commented
Once a property is shut off it should only be able to be paid by cash or credit card.