UMS
118 results found
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3 votes
This request has been declined due to lack of votes.
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Adding a next work order button
Adding an advance forward or previous work order button to the edit service order page. When you click on a service order to view it, you might have considered a different work order; instead of going back to the main page, the back or forward arrow will allow seeing the subsequent service order. This will benefit the field crew or workers as well.
3 votesThis request has been declined due to lack of votes.
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Service Order Dashboard - Service Order Notes
It would be nice, if when the crew log into the Service Order Dashboard that they can see a preview of the work order notes.
3 votesThis request has been declined due to lack of votes.
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Delete Unbilled Usage
FP 91139. When making a metered service inactive - add an option to delete the unbilled consumption for all services billing based upon the metered service. Example: When making water inactive they want to remove the sewer consumption also and only bill the base fee. Presently, we only remove the unbilled consumption for the service being made inactive and other services continue to bill the recorded consumption.
3 votesThis request has been declined due to lack of votes.
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3 votes
This request was declined due to lack of votes and the fact that a lot of reports already have active/inactive filters.
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Location Deposits/Statements
Our District has account deposits based on location. When a location is a rental property, we do have the option of having the renter as the customer and both the renter and owner will receive a monthly statement. Our issue is that when we print the first statement for a new renter, all deposits that have been made on the location will reflect on the billing statement. Even when the deposit was made 2, 3 years before. We prefer to NOT have this information reflect on the statement, as long as it was not processed during the statement period. Would…
3 votesThis request has been declined due to lack of votes.
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Total Consumption on Bill Exception Report
We use the Bill Exceptions Report during billing to verify that our tiered customers are being billed correctly, as we cannot use the Usage Grouping Report until charges are posted. The Bill Exceptions Report only gives the total number of exceptions. It would be extremely helpful for this report to give the total consumption in addition to that, as we currently have to add up all the consumption manually and deduct the tier floor x # of exceptions.
3 votesThank you for your request. We are declining this as a core function because of the lack of votes. If this is something that your utility company wishes to pursue, please reach out to our technical support staff to begin scoping a custom development request for this feature.
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Sewer on and off date options for customers that are considered snowbirds
Currently we do not have the option to stop and turn on the sewer services for customers that leave for 1 plus months out of the year. They receive a base rate of $23 for having a water meter; but will not be charge for the 10 plus days they were still occupying the house for
sewer services. By having this ability, it would eliminate human error to remember to turn the services back on.3 votesThis request has been declined due to lack of votes.
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Improve CSV files so that when export consumption data accounts with a high low meter or meter change out are accurate.
When I am running a Consumption report and there are accounts with either high/low meters or meter change outs and I export the data the CSV file carries both the consumption and charges for those accounts double. This means the report is inaccurate and not able to be used as is. Further you would have no idea that this is happening unless you comb through the report which is not realistic. Please fix this for accurate reporting. You can compare what the accounts should really look like in the pdf version. Use Pennfield School - 110 Sandy Point Ave -…
3 votesThis request was declined due to lack of votes.
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For Service Request Manager, add additional contact fields for more phone numbers w/descriptors
For the Service Request Manager, add more options for the customer to include more telephone numbers w/descriptors
3 votesThis item has been declined due to lack of votes.
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Plants/Wells set as wells for gallons pumped and not standard account for gallons billed
My plants/wells are currently set up as a standard account. My old system accounted for these being wells and treated them as such utilizing the gallons as pumped and not used. It would then put it on a report with the gallons billed to create the percentage and gallons of water loss for the month. As it is, we have to calculate the consumption for the plants and then put it in the operations summary in order to view the percentage of water loss. It would be really nice to have this automated.
3 votesThis request has been declined due to lack of votes.
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Rate Code List Report Enhancement
Add same limit and code filter options that are available on other reports to the Rate Code List report. Also add date range option so you can filter by the effective date of the rates.
3 votesThis request has been declined due to lack of votes.
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Report for Disposal Reasons
When you do a Meter Change out, there is an option for Removal Reason, but it does not get stored in UMS. There is no report or tab to see why you removed the meter. Since there is already an option to put that in can CUSI tie that to the note section or make a report to see these reasons?
3 votesThis Uservoice item has been declined due to lack of votes.
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Include miscellaneous charges in current charges total on statements.
Miscellaneous charges assessed on an account since the last statement are itemized on the next statement but are included in the balance forward total. Can they be included in the current charges total instead?
3 votesThis can be done now in UMS. Tech support will reach out next week to help you.
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BE ABLE TO REVERSE A PAYMENT REVERSAL ONCE ITS POSTED BECAUSE OF THE DATE OF TRANSACTION IS WRONG. MESSING UP MY MONTH END
WOULD LIKE TO BE ABLE TO REVERSE A PAYMENT REVERSAL ONCE ITS POSTED. BECAUSE OF THE DATE OF TRANSACTION IS WRONG. MESSING UP MY MONTH END AND YEAR END. WE SHOULD BE ABLE TO FIX THIS JUST LIKE ALL OTHER PAYMENTS
3 votesNot enough votes.
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add note with attachment to all accounts in a misc. fee batch
When processing shut offs under the Utility Services Tenants Rights Act it is necessary to keep good records. The inability to save a PDF of a complete report attached to the account notes in mass is debilitating.
Example: the certified letters are not recorded as such because they don't run out of UMS as certified letters. We have to sticker and scan those.
I would like to be able to attach that PDF record of scanned letters and envelopes (confirmation of delivery by court standards) to the accounts. Right now that has to be one 1 location at a time.
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2 votesThis request has been declined due to lack of votes.
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Enter Read
To update the Enter Read with the account and utility status. This will allow us to clearly identify the status of the account, whether it is current or shut-off; and will minimize the scrutinizing process. As seen in the image below, the account status is updated in Enter Read.
2 votesThis request has been declined due to lack of votes.
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Service Order Creator
Advance filter for the Creator to see only the orders they have created for follow up (if they get tagged or not).
2 votesThis request has been declined due to lack of votes.
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Miscellaneous Statement for Specific Transaction Type
Please allow for the mass creation of Miscellaneous Statements limited to a specific transaction type or code.
For example, we add a Reconnect Fee after a customer has been disconnected and then service restored and that fee is due in the future. Currently, I have to run the Miscellaneous Statement process in each individual account to apply the Due Date so it does not potentially get captured in other processes that have a Due Date added.
If I could filter by code, that would be much more efficient!
2 votesThis request has been declined due to lack of votes.
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Partial Payment Reversal
There should be an option to post a Payment Reversal for a portion of the original payment. This is necessary when a customer has disputed their payment with the bank and merchant services processes a chargeback for only a portion of the original payment, instead of the whole amount.
2 votesAfter careful consideration, this request was declined because UMS stores payment information with a single unique identifier and splitting a payment would require a complete overhaul of how UMS handles payments.
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