The system not recognize an installment that was due the previous bill as a past due amount. Unfortunately, it doesn't appear that there is a good way to pull past-due payment arrangement installments onto the bill form for the Previous Unpaid Balance field. Because the standard fields pull outstanding installments into a lump sum, there's not an easy or clean way to separate a current installment from an older installment(s). Attempts to separate the amounts would require custom math to get a past-due figure, which would add complexity to the bill form and could produce incorrect numbers in some situations. We would like to see a standard field to be added that pulls past-due installments to be displayed on the billing statements.

Melissia Shaw

Customer Service Supervisor

Texarkana Water Utilities