Bill Form Shows Dates of Previous Balance or Aged Buckets
With the increase in assistance programs wanting to know the date range of the past due balance it is becoming more difficult to keep up with balance confirmations amongst being short staffed and responding in a timely manner.
It would be nice if the previous balance could indicate the dates pertaining to the past due balance, or a space that includes aged balance buckets.
If not on the bill, on the customer web portal.
Or even in the history tab when we select aged by due date or aged by transaction history, the aged columns not only include the day quantity, but also the actual dates of the day quantity. Since the system has a calendar in it, the dates would update daily.
I'm open to other solutions.
Candace
shared this idea
This has been done in the past. Tech support will reach out.