Auto Pay Withdrawals vs Last Statement balance
We have had MANY customer calls complaining that when AutoPay was processed, the amount withdrawn from their account was different than their statement.
Example:
3/31/23 - March statement balance $100.00
4/10/23 - credit adjustment issued ($25.00)
4/10/23 - Account balance $75.00
4/20/23 - Auto pay processed $75.00
Although this "may" be a good thing for some customers to have less funds withdrawn, for others (ie companies), they have processed the charges listed on the statement. They may not be aware of any credits or charges that appear after the last statement date.
AutoPay should ONLY withdraw amount that have been included on a statement.
Anonymous
shared this idea
An option has been added for Customers who wish to specify to only have the Statement Balance withdrawn. This option is now present in the Auto Pay tab on the Account Control Panel called 'Required Amount (Statement Balance)'. This is also for those accounts using Account Level Budgets. Select this option to draft the budget/statement amount, otherwise, it will default to draft the current account balance when autopay is ran.
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Jonathan Witt
commented
Hi Rory,
We have recently added this option for Customers who wish to specify to only have the Statement Balance withdrawn on a monthly basis. You can reference the updated help document (Auto Payment Tab) through our Support Portal.
This option is now present in the Auto Pay tab on the Account Control Panel.
Required Amount (Statement Balance): For those accounts using Account Level Budgets, select this option to draft the budget amount. Otherwise, default to the most recent statement balance.Please email techsupport@cusi.com if you have additional questions.