differentiate between shut off and shut off for non payment
CSR should be able to look in customer history and immediately see if a customer's service was shut off due to non payment of account, or just a scheduled move out.
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CJ Ledgerwood
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This request has been declined due to lack of votes. If configured correctly, UMS will create a line item in the history for reference when a shut off is ran and posted. It will also put the account into a 'ShutOff' status. A customer who has been final billed because of a shutoff will have a recent 'Shutoff' and a 'Final' bill displayed in history.