Alert for pmts stuck in Gateway - without having to manually look
Until recently, we did not know about having to check the Gateway for "stuck" pmts. It would be nice to get an alert via email that there is an issue with a customer pmt. 2 months went by and a customer said they made a pmt online - but then it was not reflected in her acct. Support helped us locate this pmt. // other ex: was a customer made a pmt and it was taken out twice int he Gateway log - it was disputed by the customer, and even tho we showed 1 was for a water pmt, we lost the dispute and the customer got a free pmt out of it. Its the customer money and you have to go find these - there should be an alert or a report you can run for disputes. Yes, can you add a report for items such as pmt issues stuck or duplicated?
Jodie Norkus - office mgr
shared this idea
This request has been declined.