auto pay
Please redesign the set-up/workflow or steps for ACH/credit card auto pay.
Many users have difficulties with the site, after setting up the ACH the system does not easily direct them to enroll the auto pay after validating.
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Anonymous
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Karen Lund
commented
We receive a lot of complaints about this, too. It is extremely difficult for the customer to verify and then try to set up auto pay by themselves. Many times they think it is set up, but it's not and they don't know that until they receive a late notice.