auto pay
Please redesign the set-up/workflow or steps for ACH/credit card auto pay.
Many users have difficulties with the site, after setting up the ACH the system does not easily direct them to enroll the auto pay after validating.
Anonymous
shared this idea
Thank you for your valuable feedback regarding the autopay experience. We have thoroughly reviewed your suggestions and appreciate the detailed input you provided.
We are excited to announce that we are planning an entirely new autopay navigation experience with CWP 3.0, which is scheduled for release in late 2025. This new version will address the points you raised.
Your suggestions have been instrumental in shaping the new user experience, and we are confident that these changes will significantly improve usability and satisfaction.
Thank you once again for your feedback. We look forward to delivering these enhancements with CWP 3.0.
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Karen Lund
commented
We receive a lot of complaints about this, too. It is extremely difficult for the customer to verify and then try to set up auto pay by themselves. Many times they think it is set up, but it's not and they don't know that until they receive a late notice.