Automatic email generated to customer if change made on their account
When a change, like an address change, is made on an account where that customer is signed up for the web portal, an email is automictically generated to them. in the body of the email that is sent to the customer there is a box in the upper left hand corner that has nothing in it. It says click on the "x" to see image. It would be nice if the box could be removed all together or if maybe our company logo can go in it.
Joan High
shared this idea
This behavior is controlled by the default company logo uploaded into UB4. If no logo is uploaded, the placeholder box will appear in the email. To resolve this, simply upload your company logo to UB4 by following these steps:
- Navigate to Settings > Company > Company Details.
- On the right-hand side, you will see an option to Edit and upload your company logo.
- Once uploaded, the logo will display on certain reports, forms, and emails, replacing the empty placeholder box.
If you have any questions or need assistance uploading your company image file, please contact our technical support team at techsupport@cusi.com.