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Joan High

← Customer Feedback for CUSI Products

My feedback

21 results found

  1. when on the payment screen, need to be able to go directly to the customers account without having to search it again.

    17 votes

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    3 comments  ·  UB4  ·  Admin →
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    Joan High commented  · 

    Donna Burdue,
    Hitting the back arrow at the top only works if you were on the customers screen before you were on the payment screen. I wish they would just create a button at the bottom that says "account or Account Control Panel " Thanks for the idea though.

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    Joan High commented  · 

    Just following up with this. Really hoping this can be done.

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  2. would like less clicks of tab button on the payment screen after entering check number

    21 votes

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  3. the WEB USER tab on the customer screen should change to a different color if the customer signed up for a web portal account.

    10 votes

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    Need More Votes  ·  AdminTodd Smith (Delivery Manager, CUSI) responded

    We need more votes on this request. This was discussed in our quarterly meeting and in case you didn't know, there is a 'globe' at the top of the ACP that is displayed when users are signed up for the portal. Our plan is to deny this request because of the quick glance icons but we are leaving it out there to see if it gets some traction.

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    Joan High commented  · 

    I like the "globe" but maybe the globe could be a different color. just a suggestion. I rarely ever even notice that globe. Maybe if it was a different color it would jump out at you for a quick glance.

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  4. billing exception list/changeouts - create single line review

    7 votes

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  5. Edit of unposted payment on account screen - doesn't let you change from cash to check

    5 votes

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  6. need someway to verify an e-bill didn't get kicked back for some reason

    10 votes

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  7. Web portal account- It should state if a customer is signed up for autopay.

    17 votes

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  8. Enhance reports to list the total of the columns/categories

    5 votes

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  9. Payment screen-after posting a payment-cursor should automatically go the the OMNISEACH field.

    16 votes

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  10. on payment screen: would like CHECK to prefill instead of cash

    11 votes

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  11. Automatic email generated to customer if change made on their account

    7 votes

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  12. billing exception edit list - color code when account is reviewed

    6 votes

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  13. Service Order Control Panel

    4 votes

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  14. Have the Capability of Editing the Read Type on the Customer Control Panel Level

    4 votes

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  15. Meter status On or Off on main customer screen in bold

    8 votes

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    Need More Votes  ·  AdminTodd Smith (Delivery Manager, CUSI) responded

    Thank you for submitting your enhancement request.

    We appreciate your initiative and the value your idea brings. To move forward with this enhancement, we require additional support from the broader user community.

    Joan High shared this idea  · 

  16. Payment Breakdown chart

    2 votes

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  17. Payment Screen - make customers name in Bold

    10 votes

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    Joan High commented  · 

    Also can you make the account number bold on the payment screen.
    With your eyes having to go from the left side of the screen to the right side, that information will jump out at you if it is in BOLD print.

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  18. My Tasks Due Date or Notification

    3 votes

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  19. Link to my CWP from my UB4 Dashboard

    7 votes

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  20. Allow posting from Control Panel

    11 votes

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