UMS
77 results found
-
Address Numbers Added to Emergency Contact List
Emergency contact list needs an updated feature... to have the option available to narrow the search criteria to call out customers in an isolated area vs just calling those on a street name or subdivision.
1 voteThis item was declined due to lack of votes.
-
Address search in IVR/Telephone payment
Develop a search by address option for telephone/IVR payments.
1 voteThis item was declined due to lack of votes.
-
Report for Disposal Reasons
When you do a Meter Change out, there is an option for Removal Reason, but it does not get stored in UMS. There is no report or tab to see why you removed the meter. Since there is already an option to put that in can CUSI tie that to the note section or make a report to see these reasons?
3 votesThis Uservoice item has been declined due to lack of votes.
-
Budget Balance
There needs to be a way to record the Budget Balance on payment plan customers in an Unearned Revenue GL account & have the Reconciliation go against that. It is making it extremely hard to report on actual sales when UMS reports billed sales, which is the levelized amount. Our sales are overstated in the $300k range this year from what we can tell. There seems to be no good way to determine what actual sales should be short of an Excel spreadsheet.
1 voteThis item has been declined due to lack of votes.
-
Actual vs Levelized
I need a report that shows actual dollars (what would have been billed) vs levelized dollars (what was billed) for a date range. I can't find a way to determine this to report sales based on actual & the auditors would like to see it.
1 voteThis item was declined due to lack of votes.
-
Include miscellaneous charges in current charges total on statements.
Miscellaneous charges assessed on an account since the last statement are itemized on the next statement but are included in the balance forward total. Can they be included in the current charges total instead?
3 votesThis can be done now in UMS. Tech support will reach out next week to help you.
-
Allow searching for closed batches
Currently once a batch is closed there is no way to find the exact batch number unless you happen to know of a payment that exists on that batch. It would be helpful to have a way to find the batch number without having to look at a specific payment. For example, when searching on the batch management screen, have an option that will allow the search criteria to display closed batches.
2 votesWork item declined due to lack of votes.
-
Clean Excel Exports
When you export a file from UMS it should not be merged or make it such a hassle to make it a usable spreadsheet. It gets tedious cleaning up every single export that is created. You should not have to unmerge and delete a million rows/columns.
12 votesCUSI recommends utilizing the "Export" button on the report screen vs. saving the report to Excel.
-
Batch on Auto Pay Wizard: Recurring Credit Cards
When using AutoPay Wizard, I was using the date of the 25th and today is the 23rd. I just wanted to see what the total would be on the credit card run. Instead of the Batch disappearing from the wizard when you choose debit/credit card it would be better to have an error message displayed that the batch date must be for the current date.
1 voteThis item was declined due to lack of votes. The batch is still created, however, users are unable to see it because CUSI prevents (on purpose) any electronic payments to be dated on a day other than when the process is ran.
-
display current balance on Mobile Service Orders
Utility workers are approached by customers out in the field that would like to know their current balance, especially around disconnect time. It would be helpful if they could see the balance due rather than have to say "call the office'
2 votesThis idea has been declined due to lack of interest, Workers can refer customers to their portal to obtain their account balance.
-
Report Drill Downs
National User Conference 2022: Ability to drill down on data elements inside of reports.
1 voteThis request was declined due to the inability to do this in our current report engine.
-
Company Option > Hide Final Bills w/Zero Balance
National User Conference 2022: Add a company option to hide final accounts/locations from the payment form. Scenario: one account attached to 86 locations, 20 locations previously final billed. When typing in this account number for payments, the final locations are pulled as well.
1 voteAfter careful consideration, this item is being declined due to the fact that UMS purposely does not pull any financial information or balances on accounts during the 'Search' function because it would hinder performance drastically during the process.
-
Sent Payment Notifications on Post
National User Conference: Need the option to send payment notifications on posting and not entry. Issue: Notifications are sent when payment is entered. If the payment was modified prior to posting, the customer still has a receipt of the incorrect payment vs. the correct payment.
1 voteAfter careful consideration, this request is being declined due to the fact that a customer making a payment for their bill would expect to be notified as soon as the utility company receives their payment. Using CWP for example, if the customer does not receive a notification after making a payment, they may get concerned that their payment didn't go through, and possibly attempt the payment again, thus causing more issues.
-
Report - 'Excluding' Filter
When running reports, we often choose to exclude certain user defined codes. In CBSW would then show on the print preview report as the UDC and a ! helping to outline the excluded codes. This ! no longer appears and it makes it hard to tell whether something has been excluded or included on a report.
Would love if reports could show the ! for excluded filters.
and choosing to exclude a user defined code for example, it doesn't show the ! symbol on the report.
1 voteThis request has been declined due to lack of interest and votes.
-
Detailed Credit Card Deposit Report - Access Report directly in UMS
Detailed Credit Card Deposit Report - Access Report directly in UMS
1 voteThis item was declined due to lack of votes. Stripe users currently have the payout reports within the customer web portal and we are working to incorporate the payout reports for Bluefin to be able to be accessed from the web portal as well.
-
Plaid integration tweak (UI)
Some of our users prefer to use the micro-deposit method of verifying the account when setting up an ACH.
When they get to the dialog that has you select a bank, the option to 'Link With account numbers' is at the bottom of the screen. It requires the user to scroll down the screen to look for that option. Of course, at this point, they don't even know what they are looking for.
If this was at the top of the dialog it would be easier to find and less frustrating for the user.
4 votesThis form is presented by Plaid. We are unable to make changes to this particular form. Thank you so your suggestion.
-
For Service Request Manager, let it have enough fields of customer information to fill in the utilities customer service app
It would be nice if the fields the customer is populating could be used to create a form which could be created to replicate the utilities customer service app. A way for the customer to "sign" and have the app forwarded/included with the information being populated would be great.
1 voteThis was declined due to lack of votes.
-
Detailed deposit information in the customers transaction history reference field
We have many owners whom have one main account number with multiple locations tied to the main account. Each location has it's own deposit. When looking at the main customer's history tab - transaction history, the reference field is blank. There needs to be a way when entering a deposit charge you can enter location information that would show in the transaction reference field.
1 voteThis request has been denied due to lack of interest and votes. For the time being, users will need to utilize the reference field during the deposit payment to enter a location number (and check number) if desired.
-
Add a Closed Date Column to the Search Window
It would be nice to have a column with the date closed for the final billed customers when using the search window.
1 voteThis idea has been declined due to lack of interest.
-
Memorize reports
I would like to able to create a list of memorized reports that I run regularly.
6 votesThis option will only be available in our new platform UB$ set to come out in 2023.
- Don't see your idea?