As a utility billing manager, I need the ability to truly prevent specific customers from successfully making payments on the customer web portal using Quick Pay. Currently the system does not stop processing those payments, it allows them to be processed but only prevents the payment from being posted the customers account history. We are then forced to VOID/reverse the payment and a refund is issued to the customer during reconciliation. It would be useful to have an option that truly prevents the payment from being processed. This add extra work for the customer service staff and causes confusion for the customers who refuses to stop making payments using the web portal. Currently the only way to prevent this is to TURN OFF Quick Pay entirely and only allow logged in users to make payments. This is not a great solution as our service area has a large number of renters who do not have access to create users for the web portal.

Submitted on behalf of Gum Springs Water Supply Corporation