UB4
108 results found
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Usage History on UB4 and CWP
We only meter water and it would be nice if the usage history on both the UB4 side and the customer side defaulted to water instead of sewer first.
2 votesThank you for your software enhancement request. While we appreciate the suggestion, additional support from the community is needed before we can move this idea forward.
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Payment Type Option On Posting
When finalizing payments, it would be extremely helpful to have the ability to filter by payment type. Currently, all payments are managed together, but in practice, we deposit checks and cash separately at the bank.
If we could separate payments by type (e.g., cash vs. checks) and post them independently, it would streamline the process significantly. This would eliminate the extra steps of managing different batches and make reconciliation with bank deposits much more efficient.
Adding a payment type filter when posting would save time, reduce errors, and improve overall workflow.
2 votesThank you for your software enhancement request. While we appreciate the suggestion, additional support from the community is needed before we can move this idea forward.
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Bill Calculation Error Report
Need to return an error for "Meter Not On" when UB4 cannot calculate for a metered service because the device is not on.
2 votesThis enhancement requires more votes to move it forward. Please add your support if this is something you would like to see in a future release.
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Open Balance and Aged Receivables Balances over XXX.XX
Add and option to the Open Balance and Aged Rec to pull balances with a minimum amount criteria of XXX.
2 votesThank you for your suggestion. We are currently seeking additional votes to move it forward. If you support it, please consider casting your vote.
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Adjustment Amount
Add a security option where UB4 Users are only allowed to enter adjustments of a max amount.
2 votesThank you for your suggestion. We are seeking additional votes to move this request forward.
If you support it, please consider casting your vote.
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Payment Breakdown chart
Could the Payment Breakdown chart on the Dashboard be customized for selected date ranges or given options so it can match up with the Collected Today, Collected This Month and Collected This Year figures?
2 votesAdditional votes are needed to support this request.
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Customer portal display which account on auto pay
Customers with multiple accounts linked in their customer portal currently have a red asterisk after the amount due indicating the account is on auto pay. It's not very obvious so would it be possible to display in red "Account is enrolled in AutoPay" directly after the account number and service address on the same line?
1 vote -
Attach Statement as PDF for E-bills #2
Please add us to this category as well. Point #1 (picture attached) is somewhat negated because the summary bill contains the exact same information. If Azure charges more for processing time, could this be offered as a paid add-on? We only want certain accounts to still have this ability, not the entire customer base.
For some reason, we are going back to paper bills. Industrial and commercial customers will not accept having to log in to a non-automated website every month just to manually download a PDF record—or, worse, requiring us to do it for them every month.
Please reconsider.…
1 vote -
Open Service Order Identifier
In UMS, if there is an open service order, the Service Order tab lights up red. This identifier should also be implemented in UB4.
1 vote -
jhigh@denverboro.net
would like to submit an enhancement request for the ability to not have the allowance be factored in when trying to bill the First Bills for only the usage, and not the minimum.
1 vote -
Ebill Enrollment Automatic Message Trigger
Given the increasing prevalence of phishing and spam filtering, it would be beneficial from a customer service perspective to include an automatic message triggered when a customer enrolls in e-bill encouraging them to add the sender address to their safe senders list. This would help ensure they receive electronic bills and account notifications, reducing the likelihood that emails are filtered to spam or junk folders. Improving email delivery could also help customers avoid late fees and penalties resulting from missed invoices or account notices.
1 vote -
Sort Deposit Register by deposit number
We would like to have the ability to sort the Deposit Register by deposit number.
1 vote -
Payment confirmation
Payment confirmation codes on IVR payments, customer's would love to have one.
1 vote -
Meter listing report to Include: Transmitter #, manufacture, End Read, rate code
The Meter listing report does not include the transmitter number, although you can run a query this is also limited because if there's no transmitter on a meter it does not appear on the report. You have to run multiple different reports to view the current active meter listing in one report. This makes things especially difficult and time consuming during a mass meter changeout process. Need meter listing to include transmitter #, manufacture, meter end read, meter end read date, rate code, customer email, and mailing mailing address
1 vote -
Change verbiage "Notify in Advance" to "pre-note only-notify in advance"
On the Customer screen on the autopay tab when enrolling a customer can you change the verbiage "Notify in Advance" to "pre-note only-notify in advance" .
Just having it "Notify in Advance" is kind of confusing, I first thought it meant it would would notify the customer in advance ( like a week if we wanted to) each time prior to the auto pay pmt being applied.1 vote -
We need the "shutoffs to be posted on a certain date and immediately show the shutoffs as due, not the day after.
We need the "shutoffs to be posted on a certain date and immediately show the shutoffs as due, not the day after. Our customers complain that they won't pay the fee because it isn't due yet.
1 vote -
Sort Note Type
On the note tabs, When you create a new note, the Note Type categories are not sorted.
1 vote -
Account History Filter
Customer Payments should allow you to click on each one to provide detailed information like it does without the filter, add charges as an option in the filter, and usage in the account history as a column.
1 vote -
Add Business to Customer Contacts, and Location Contacts
Contact Type should give you a drop down for Government, Business, Individual, Non Profit and Profit and generate Organization Name field. Some of our Location Contacts are business and right now we have to split the name and Customer Type should add Business as an option as well and generate Organization Name field.
1 vote -
Service Categories
Would like to change the order of the service categories to company preference. In CBSW the service categories was Water, Sewer, and then Bay Fee. We only meter water so that should be 1st in the Location tab under Utilities
1 voteThank you for your software enhancement request. While we appreciate the suggestion, additional support from the community is needed before we can move this idea forward.
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