A copy of billing statement needs to be attached to the e-bill like it was in CBSW
A copy of the billing statement needs to be attached to the e-bill like it was in CBSW so the customer can just click on it so it opens up. Now in UB4 it is not attached to the e-bill and it instructs a customer to go to their web portal to view statement. I have a bunch of people who requested the e-bill's but do not have a web portal account. They requested e-bills mainly because of issues with the mail. Now they are upset that the statement was not attached to the e-bill. They really do not want to create a web portal account, some of these people are older and that process is a little overwhelming for them. Hopefully this can be corrected before our next billing
Joan High
shared this idea
This request has been declined. Industry standard suggests that an email be sent with account balance and information, but not send a copy of the actual PDF bill.
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Joan High
commented
“Some of my customers are reliant on having a printable copy of a bill sent by e-bills. They still send us checks and are too old or obstinate to figure out the website. We offer this as an option due to delivery issues with the post office.”