A copy of billing statement needs to be attached to the e-bill like it was in CBSW
A copy of the billing statement needs to be attached to the e-bill like it was in CBSW so the customer can just click on it so it opens up. Now in UB4 it is not attached to the e-bill and it instructs a customer to go to their web portal to view statement. I have a bunch of people who requested the e-bill's but do not have a web portal account. They requested e-bills mainly because of issues with the mail. Now they are upset that the statement was not attached to the e-bill. They really do not want to create a web portal account, some of these people are older and that process is a little overwhelming for them. Hopefully this can be corrected before our next billing
Joan High
shared this idea
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Joan High
commented
“Some of my customers are reliant on having a printable copy of a bill sent by e-bills. They still send us checks and are too old or obstinate to figure out the website. We offer this as an option due to delivery issues with the post office.”