UB4
110 results found
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Customer portal display which account on auto pay
Customers with multiple accounts linked in their customer portal currently have a red asterisk after the amount due indicating the account is on auto pay. It's not very obvious so would it be possible to display in red "Account is enrolled in AutoPay" directly after the account number and service address on the same line?
1 vote -
Statement Due Date
Need the ability to update the statement due date after posting.
6 votes -
Attach Statement as PDF for E-bills #2
Please add us to this category as well. Point #1 (picture attached) is somewhat negated because the summary bill contains the exact same information. If Azure charges more for processing time, could this be offered as a paid add-on? We only want certain accounts to still have this ability, not the entire customer base.
For some reason, we are going back to paper bills. Industrial and commercial customers will not accept having to log in to a non-automated website every month just to manually download a PDF record—or, worse, requiring us to do it for them every month.
Please reconsider.…
1 vote -
Open Service Order Identifier
In UMS, if there is an open service order, the Service Order tab lights up red. This identifier should also be implemented in UB4.
1 vote -
jhigh@denverboro.net
would like to submit an enhancement request for the ability to not have the allowance be factored in when trying to bill the First Bills for only the usage, and not the minimum.
1 vote -
Error report - meter reads
The error report after the reads are imported is not helpful. Listing a record number instead of an account number makes this report pretty much useless. Please give more information so we can search the errors and correct them before billing.
2 votes -
Add Notification Options to Backflow Testing Schedule Report
Add a notification toggle for options to send eMail/IVR/SMS notifications to the Backflow Testing Schedule Report, modeled after the Emergency Contact Report. This enhancement would enable utilities to send electronic notifications and/or reminder notifications for device testing when test are upcoming, due, or past due. This would aid in improving communication and compliance with customers.
7 votesThank you for your software enhancement request. While we appreciate the suggestion, additional support from the community is needed before we can move this idea forward.
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Ebill Enrollment Automatic Message Trigger
Given the increasing prevalence of phishing and spam filtering, it would be beneficial from a customer service perspective to include an automatic message triggered when a customer enrolls in e-bill encouraging them to add the sender address to their safe senders list. This would help ensure they receive electronic bills and account notifications, reducing the likelihood that emails are filtered to spam or junk folders. Improving email delivery could also help customers avoid late fees and penalties resulting from missed invoices or account notices.
1 vote -
remove meter models and read types not used
remove meter models and read types my company will never use. this creates too much room for error when processing change outs or installing new devices. seems like we should be able to customize ub4 this way for each company
4 votes -
Sort Deposit Register by deposit number
We would like to have the ability to sort the Deposit Register by deposit number.
1 vote -
Print account history should allow condense view
Report Type should allow a condensed option when printing account history.
4 votes -
notifications
We need a way to delete notifications. I know that we can hit stop but it will start again. We need a way to delete them so they aren't receiving the notification 2 weeeks+ later. Thanks.
3 votes -
Payment confirmation
Payment confirmation codes on IVR payments, customer's would love to have one.
1 vote -
Meter listing report to Include: Transmitter #, manufacture, End Read, rate code
The Meter listing report does not include the transmitter number, although you can run a query this is also limited because if there's no transmitter on a meter it does not appear on the report. You have to run multiple different reports to view the current active meter listing in one report. This makes things especially difficult and time consuming during a mass meter changeout process. Need meter listing to include transmitter #, manufacture, meter end read, meter end read date, rate code, customer email, and mailing mailing address
1 vote -
Report Criteria
Please, please add the same limitation criteria for all reports within UB4, this is a very important tool for us that we cannot use for all of our reports. It would also be helpful to have date selections on all reports. Also, it would be helpful to have better sorting of report information too. If we sort by customer name, location number, etc. our reports are all over the place! When we run a list report we would like to be able to run it for a specific time period.
3 votes -
Change verbiage "Notify in Advance" to "pre-note only-notify in advance"
On the Customer screen on the autopay tab when enrolling a customer can you change the verbiage "Notify in Advance" to "pre-note only-notify in advance" .
Just having it "Notify in Advance" is kind of confusing, I first thought it meant it would would notify the customer in advance ( like a week if we wanted to) each time prior to the auto pay pmt being applied.1 vote -
Scroll through Review Calculations and see history and notes
It would be better if you could scroll through review calculations instead of going through 100+ pages. I have over 100 pages to review and it is hard to pick up on error. Also when clicking on an account you can access the history and notes for the account.
4 votes -
Process Delinquencies
When processing delinquencies, it would be nice to be able to export an excel spreadsheet like we did in CBSW. We had the option to "export grid contents to CSV." We used this a lot when reviewing delinquencies balances and making sure everything was posted. Now, we have to print the register report in UB4 and can take hours to compare our lists to make sure everything is being posted. Also, we were previously able to print just the review transactions so there were less pages, but now it won't let you sort by location number when you print, it…
4 votes -
Sort Prior Date in Billing Enter Reads
While reviewing reads, the Prior Date column should have the option to sort by date. Some prior dates don't appear as a "Date Exception"
3 votes -
IVR & Bill Pay Payments Splits Between Locations
When customer that has multiple locations under 1 account number makes a payment for a certain location, it will split the payment & apply to each location, can you fix it to where they can decide which location it will go to??
2 votes
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