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1. billing exception edit list - color code when account is reviewed

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   Need More Votes  ·  AdminTodd Smith (Delivery Manager, CUSI) responded

   We need more votes on this request.

   Anna Fairbank supported this idea  ·  Dec 11, 2025

2. Automatic email generated to customer if change made on their account

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   Under Review  ·  AdminTodd Smith (Delivery Manager, CUSI) responded

   We are reviewing this request.

   Anna Fairbank supported this idea  ·  Dec 11, 2025

3. When taking a credit card payment, have a check box to also add to autopay

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   Need More Votes  ·  AdminTodd Smith (Delivery Manager, CUSI) responded

   Thank you for your suggestion. We are currently seeking additional votes to move it forward. If you support it, please consider casting your vote.

   Anna Fairbank supported this idea  ·  Dec 11, 2025

4. billing exception list/changeouts - create single line review

   7 votes

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   Need More Votes  ·  AdminTodd Smith (Delivery Manager, CUSI) responded

   We need more votes on this request.

   Anna Fairbank supported this idea  ·  Dec 11, 2025

5. Allow posting from Control Panel

   11 votes

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   Need More Votes  ·  AdminTodd Smith (Delivery Manager, CUSI) responded

   We need more votes on this request.

   Anna Fairbank supported this idea  ·  Dec 11, 2025

6. the WEB USER tab on the customer screen should change to a different color if the customer signed up for a web portal account.

   10 votes

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   1 comment  ·  UB4  ·  Delete…  ·  Admin →
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   Need More Votes  ·  AdminTodd Smith (Delivery Manager, CUSI) responded

   We need more votes on this request. This was discussed in our quarterly meeting and in case you didn't know, there is a 'globe' at the top of the ACP that is displayed when users are signed up for the portal. Our plan is to deny this request because of the quick glance icons but we are leaving it out there to see if it gets some traction.

   Anna Fairbank supported this idea  ·  Dec 11, 2025

7. on payment screen: would like CHECK to prefill instead of cash

   11 votes

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   Need More Votes  ·  AdminTodd Smith (Delivery Manager, CUSI) responded

   We need more votes on this request.

   Anna Fairbank supported this idea  ·  Dec 11, 2025

8. need someway to verify an e-bill didn't get kicked back for some reason

   10 votes

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   Anna Fairbank supported this idea  ·  Dec 11, 2025

9. Show account balances in the pre-posting report. This could potentially show errors before posting.

   5 votes

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   Anna Fairbank supported this idea  ·  Dec 11, 2025

10. Password Requirements

    4 votes

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    Anna Fairbank supported this idea  ·  Dec 11, 2025

11. Service Categories

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    1 vote

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    0 comments  ·  UB4  ·  Edit…  ·  Delete…  ·  Admin →
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    Anna Fairbank shared this idea  ·  Dec 11, 2025

12. Graph should be based on water usage history

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    2 votes

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    Anna Fairbank shared this idea  ·  Dec 11, 2025

13. delete purge old customer data, history, re-use number

    7 votes

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    Anna Fairbank supported this idea  ·  Dec 10, 2025

14. when on the payment screen, need to be able to go directly to the customers account without having to search it again.

    17 votes

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    3 comments  ·  UB4  ·  Delete…  ·  Admin →
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    Anna Fairbank supported this idea  ·  Dec 10, 2025

15. batch management numbers and amounts

    4 votes

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    Anna Fairbank supported this idea  ·  Dec 10, 2025

16. Edit of unposted payment on account screen - doesn't let you change from cash to check

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    Anna Fairbank supported this idea  ·  Dec 10, 2025

17. PRINT UPDATED BILL

    15 votes

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    6 comments  ·  UB4  ·  Delete…  ·  Admin →
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    Anna Fairbank commented  ·  Nov 17, 2025  ·  Edit…  ·  Delete…

    Please add an "Updated Bill" button.

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    Anna Fairbank supported this idea  ·  Oct 23, 2025

18. hide the zeros at the front of customer account number in the customer email they receive

    28 votes

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    0 comments  ·  UMS  ·  Delete…  ·  Admin →
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    Under Review  ·  AdminTodd Smith (Delivery Manager, CUSI) responded

    Thank you for your suggestion. We are currently reviewing this request.

    Anna Fairbank supported this idea  ·  Oct 28, 2025

19. Interest, Misc, and Adjustments

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    2 votes

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    0 comments  ·  UB4  ·  Delete…  ·  Admin →
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    Anna Fairbank shared this idea  ·  Oct 28, 2025

20. Payment screen-after posting a payment-cursor should automatically go the the OMNISEACH field.

    16 votes

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    1 comment  ·  UB4  ·  Delete…  ·  Admin →
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    Under Review  ·  AdminTodd Smith (Delivery Manager, CUSI) responded

    Thank you for your suggestion. We are reviewing this request.

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    Anna Fairbank commented  ·  Oct 23, 2025  ·  Edit…  ·  Delete…

    I would like to be able to tab through when entering payments such as enter the account number tab to amount, then payment method, then pay button (in green), and lastly the cursor should default back to the Omnisearch. Also when I select a different payment method it would be nice if it stayed on the payment method until changed again instead of automatically defaulting back to cash.

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    Anna Fairbank supported this idea  ·  Oct 23, 2025