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UMS

143 results found

  1. For the Service Request Manager, have an option to email a utility employee a request has been made.

    Once a prospective customer fills out a request for service online, have UMS send an email to an employee at the utility.

    2 votes

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  2. Customer address changes

    Can you add "Current Occupant" to the contacts to include when running Location Contact list? I need to send information to the location address, doesn't matter who's occupying the residence.

    1 vote

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  3. ability to limit reports by zip code

    Utility must submit numerous status reports to Public Service Commission on disconnects for non payment, penalties, etc and they require them to be enumerated by zip code. The expectation is that eventually there may be special rates for certain zip codes. Currently numerous reports are being exported to excel, combined and then sorted to gain the required reporting information.

    1 vote

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  4. Retain History of Budget Billing

    We need to be able to look back and see the history of what customers have paid in previous years on budget billing. Once the new amount for the coming year is established, then the past amounts are no longer tracked so we cannot see the trends/history when discussing with the customer.

    1 vote

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  5. Allow us to record our own robo-call message

    We would love for you to allow us to record and send a message in our own voice for a robo-call instead of the computer generated one.

    1 vote

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  6. 1 vote

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  7. Last 4 of Card Number

    We would like to be able to see the last 4 of the card number on the Autopayment tab.

    Posted on behalf of Kristy at Loves Park

    1 vote

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  8. More than 1 email address on an account

    We would like to have the ability to add multiple email addresses on a UMS account.

    Posted on behalf of Kristy at Loves Park

    1 vote

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  9. Robo Calls going to more than one telephone number, have more than one primary telephone number.

    We would like to be able to have more than one primary telephone number on an account to send Robo Calls to.

    Posted on behalf of Kristy at Loves Park

    1 vote

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  10. Edit Reporting Available for Scheduled Tasks in UMS.

    Under Management > Schedule Tasks. We would like to be able to pick different reporting other than Aged Receivables. Our specific report we need is Pre Posting Financials Review.

    Posted on behalf of Kristy at Loves Park

    1 vote

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  11. Cancel linked Service Work Order after posting a Transaction Reversal for a Shutoff

    Develop a process to allow end users to cancel, or at least be reminded to cancel, a Service WO that is linked to a Shutoff that was recently reversed using the Transaction Reversal Wizard.

    1 vote

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  12. Refund List Report Sort Ascending/Descending

    You can currently sort the report by "date of refund" but it defaults to newest to oldest ascending. We would like to be able to sort by refund date oldest to newest instead.

    1 vote

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  13. Color Coding

    The ability to color code accounts. For example, in our old billing system we would be able to mark attributes for an account and some of those attributes were the color codes. See first picture. Different colors meant different things to us here in the office. For example, we had a specific color for tenants and landlords, so that when we were speaking with a customer and pulled up their account we would see the color block and know that we were speaking with a tenant and wouldn't have to search for that information. See second picture.

    1 vote

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  14. Required Fields

    Add *Required Field to work orders such as the following:
    Name of person completing the task
    Meter Read
    Meter Number Information.
    We think that with these additions it could help with cleaning up the system and things that may get overlooked would not as likely.

    1 vote

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  15. Delinquency Notice

    When creating our IVR call for delinquency notices, we have the option for IVR and SMS Text. It would be nice to have the option to send emails as well.

    1 vote

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  16. Ability to remove, delete Customer after defined period

    I would like the ability to individually select customers to remove/ delete after a defined period of inactivity that I specify such as 5 years, 10 years, etc. It would not affect Location notes, data, items specific to location, would not affect meter changes/ data but would delete that specific customer's financial history, customer and account notes specific to that customer and/ or period of time selected. It would also make their customer number now available for use.

    1 vote

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  17. Printed/Saved Service Orders - Transmitter Numbers Showing as Meter Numbers

    Currently, there is a line on the service order that describes the meter info + transmitter number as well as an additional line that relists the transmitter number but shows it as meter number and the transmitter number. This duplicate information and confusing. We would love to see it go back to only one line item listing both the meter and transmitter OR it being listed in a more clear manner.

    1 vote

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  18. E-Check auto pay option

    I would like for the customers to be able to use e-check for auto pay

    1 vote

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  19. let it start numbering new accounts at a number set by the user not by the highest numbered account

    Have UMS start numbering new accounts at a number set by the user not by the highest numbered account. We have our regular customer accounts starting with 1353001 and going up. We'd like to set this as the "next account # to use" and then let the system count up from there.

    1 vote

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  20. 1 vote

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