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UMS

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  1. Add "Device Note" to service order task page

    When crew is out in the field viewing work orders on a computer (iPad), and they pull up a work order, they are unable to see the "device note"/ meter location. It would be helpful if this was added to the viewing screen without having to select "print".

    1 vote

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  2. Option to require phone number update with login

    Why can't we have the option to require an updated phone number from the customer in order to login.

    1 vote

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  3. Mass Add Misc Transactions through Grid View

    The Mass Add Documents, Notes, and Contacts feature utilizes a grid view to facilitate the entry of applicable accounts.

    We request the implementation of a similar grid view for entering accounts to add miscellaneous transactions in bulk. The current functionality of the mass add miscellaneous transactions feature does not meet our requirements. Please refer to the attached screenshot for further reference. This request is posted on behalf of Calaveras PUD.

    1 vote

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  4. Please reinstate the ability to view 2nd Party Notifications under the Billing process

    During the Suspension notice process (under Billing>Create Delinquency) we used to see the 2nd Party Notifications that were generated for Contacts with that Communication Preference checked when selecting "Preview Unposted Notice." But now, they can only be viewed by closing that box and going to Reporting >Notices > Shut Off Notice. Once I verify that they 2nd Party Notification notices look okay, I have to close that box and go back and re-populate the Create Delinquency box to go on to Post the notices. This is a major time waster. Please restore the 2nd Party Notifications to be part of…

    1 vote

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  5. Expiration Date for Disallow Payment Methods

    An expiration date is needed to disallow payment methods. There is no mass way to reset or mass clear disallowed payment methods. Many utilities want these to expire after 12 months.

    1 vote

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  6. Mass Add via Spreadsheet

    The much-vaunted mass-add wizard is now over a year old, and is essentially useless. The data entry is clunky, you have to click multiple times to complete each line, it's barely faster than one-at-a-time entry. The ability to provide a .csv or other spreadsheet listing the information would make this actually good, enabling tab stops so you don't have to stop and click with the mouse in between each cell would at least make it usable.

    1 vote

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  7. Lock Penalties to Billing Dates

    Our Billing process requires that we date bills for specific dates, so if those dates are on a weekend we process the bills on the following work day. The problem we run in to is that this happens infrequently enough that we occasionally have someone forget to change the date when setting up the late fees. It would be helpful if we could have a full billing process where we set the date at the beginning and it will persist through the rest of the process instead of resetting to today's date at each step (generate late fees, post, generate…

    1 vote

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  8. Password protection on Document Edits

    Can we password protect our documents on customer accounts like we do for the autopayment view/edit area so they do not get deleted by mistake.

    1 vote

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  9. Automatically Revert Rate Codes on Move Out/Move In

    For things like Low-Income Discounts, it would be very helpful if UMS would revert to the default, non-discounted rate codes when you move out the customer with the discounted code and moved in a new customer

    1 vote

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  10. Revise Consumption DTL Report

    It would be nice if the layout of the Consumption History DTL report printed from the Usage tab in UMS could be revised. The report reflects a column labeled "Charges," but the Usage tab in UMS breaks the charges down into "Minimum" and "Total Charge" (which really Total Charge is not the total charge, you have to add those two columns together to get the total charge. The Total Charge column is really the usage charge after the minimum.). It would be nice if the report reflected these two columns individually like the Usage tab does (Minimum and Consumption after…

    1 vote

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  11. More information or custom information on error reports

    Being able to see what customer or location numbers that the meter numbers or other information given (depending on what you're doing) are tied to when an error report is produced would make executing resolutions much more efficient. The current workflow has us stopping to look up meter numbers to determine what account each error is on before being able to resolve the error. Custom error report information, or just more identifiable information would be extremely helpful.

    1 vote

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  12. Payment Screen Card Present box

    In payment screen, need an option to make the Card Present box unchecked as a default. We have to uncheck it every time we take a card payment

    1 vote

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  13. default card present to be unchecked

    In payment screen, need an option to make the Card Present box unchecked as a default. We have to uncheck it every time we take a card payment

    1 vote

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  14. Add payment to mobile application.

    It would be very helpful to show if a members account is paid or not on the mobile application our field crews use. This would be efficient during the times the offices are closed, including weekends, when a member is locked out and they make a payment after hours. Currently, we cannot see the status of an account only their name, address, location number, and phone number(s).

    1 vote

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  15. "Limit to" and "Sort by" enhancement

    Please make the "Limit to" and the "Sort by" options available for all reports.

    2 votes

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  16. Include Route on Payment Receipt

    This month we had over 400 customers to disconnect. I was hoping we would have been able to change the Communications email that is sent once a customer makes a payment, to include the Route# that the customer is in. This feature would be so much more helpful than to have to look it up in the system. The email that is currently received only has:

    Payment(s) have been made to the following shutoff account(s):
    Account Location Amount

    I've messaged Tech support and was advised that the format of that email is a base format for all customers and are…

    1 vote

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  17. Max Adjustment Amount

    Add a security option where UMS Users have a max dollar amount adjustment they are allowed to enter.

    1 vote

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  18. NFS Set up

    I would like to see the NFS set up changed to allow for a reset of NSFs on an account when a milestone is reached, for instance if the account has not had an NSF for the past 2 years of payment history, the account will reset back to the criteria set by the utility.

    1 vote

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  19. If Aged Receivables has an option to select unposted payments

    This would be great so that if the customers made an unposted payment, they would still show as paid on the AR report.

    1 vote

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  20. Be Able To Look Up Security Deposits By Their Number or Run A Report With Their Numbers.

    Make a report that we can run with all open security deposit numbers listed. This would help if we are looking to see if a specific security deposit is still on hold or has been paid out.

    1 vote

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