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UMS

172 results found

  1. more robust estimated reads options

    Ex. exclude highest read
    Ex. exclued lowest read
    Ex. use median reading

    1 vote

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  2. pre-break notice

    UMS can track arrangement amount vs current charges, so the pre-break notices should be able to put both of those things on the pre-break notices since both sets of fees are due within the payment arrangement.

    Something on the payment arrangement page that shows where they are like an amortization chart

    1 vote

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  3. scheduled email

    delayed email delivery for the send statement notification feature in bill processing (select a future date and time for it to go)

    1 vote

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  4. adjustment note

    when making an adjustment there should be a section on that screen that allows you to include a statement note with the expiration box so you don't have to go back to the account later

    1 vote

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  5. calendar

    Billing adjustments calendar selection doesn't nave "today" as an option.

    1 vote

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  6. message center note

    Double click a note in message center that opens the full note on the note tab.

    1 vote

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  7. payment arragement deposit

    We require a deposit to start a payment arrangement. It would be nice to include or exclude that deposit payment as part of the arrangement installments. Also, if there is a pending payment on the account we should be able to set up a payment arrangement and exclude the pending payment.

    1 vote

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  8. note attachment description

    When adding a note attachment a description is required. Being able to save a short list of commonly used descriptions would be brilliant.

    1 vote

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  9. email template

    Subject saved as part of a saved email template. (A saved attachment would be great too.) Ex. If I send a water use alert email I would want to include a flier of common places to check for a leak, b/c including all of that data in the email increases the changes the customer won't read the message.

    1 vote

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  10. Default Wildcard search

    We would like the ability to default the Wildcard search on the account control panel. Instead of defaulting to "Contains" we would like the default to be "Starts With" or whatever preference.

    Posted on behalf of Merrimack Village District

    1 vote

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  11. usage variance

    Be able to set usage variance by percent from last year AND over # of specified gallons.

    EX: Customer A used 4K in March 2023.

    We are now billing March 2024 and would want to flag if the use is 75% more than March 2023, but only if it is over 1,000 gallons total.

    This way if it is a small user exceeding 75% of last year's month at the same time of year we don't land them on the high use list because their total gallons used that month is less than 1,000 gallons; whereas above, the user would…

    1 vote

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  12. Bankruptcy Delinquency Type and Process

    Delinquency bankruptcy is needed. Ideally, the process mimics bad debt write-offs, but for current customers. There is no clean way to write off the balance and have it reflect as bankruptcy. It is understood that Lien Processes could accommodate, but there is a significant difference between the management of bankruptcy and lien processes.

    1 vote

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