Detailed email history from using Customer Contact Wizard
The emails that are sent through Customer Contact Wizard currently only show customer name / account number / date email was sent / and subject of email through the report. There is no history of communication on the user's account. I think there should be detailed email history available so it includes email body and/or the ability to cc the utility admin on all correspondences through customer contact wizard. In addition, being able to view every communication through the user's account (control panel).
Jackie Peterson
shared this idea
After careful consideration, we regret to inform you that we are unable to accommodate this request. Storing the full body of emails would significantly increase the data size and raise concerns regarding long-term storage and space management. Our current system is designed to store only the history of email sends, which allows us to maintain efficient performance and manage resources effectively.
We understand the importance of having access to detailed communication records, and we are exploring alternative solutions that may better suit your needs without compromising our system's integrity. In the meantime, we encourage you to keep copies of important emails in your own records.
Thank you for your understanding and cooperation.
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Mike Garrett
commented
Isnt that already available? Go to Control Panel > Customer Account > History > View: Email History. That is where I find the history for each account. Hope that helps.
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Jana Mayatt
commented
When customers request information and it is sent through UMS email, there is only a date/timestamp and subject line retained in their account. We need to be able to retain the body and attachments of emails also. This would help us prove we actually sent the requested information as promised. Thus, preventing negative feedback when a customer disputes it being sent.
