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How can we improve the Customer Web Portal?

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3 results found

  1. Print or export detailed account history from the customer portal

    We'd like customers to be able to print or export a list of their detailed account history for any given date range from their customer portal.

    13 votes

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    0 comments  ·  Admin →
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  2. auto pay

    Please redesign the set-up/workflow or steps for ACH/credit card auto pay.
    Many users have difficulties with the site, after setting up the ACH the system does not easily direct them to enroll the auto pay after validating.

    10 votes

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    1 comment  ·  Admin →
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    Planned  ·  AdminTodd Smith (Delivery Manager, CUSI) responded

    Thank you for your valuable feedback regarding the autopay experience. We have thoroughly reviewed your suggestions and appreciate the detailed input you provided.

    We are excited to announce that we are planning an entirely new autopay navigation experience with CWP 3.0, which is scheduled for release in late 2025. This new version will address the points you raised.

    Your suggestions have been instrumental in shaping the new user experience, and we are confident that these changes will significantly improve usability and satisfaction.

    Thank you once again for your feedback. We look forward to delivering these enhancements with CWP 3.0.

  3. Remove Dup Links on Pymt Portal

    1 vote

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    Planned  ·  AdminTodd Smith (Delivery Manager, CUSI) responded

    Thank you for your valuable feedback regarding the user login experience. We have reviewed your suggestions thoroughly and appreciate the detailed input you provided.

    We are excited to inform you that we are planning an entirely new user login experience with CWP 3.0, which is slated for release in late 2025. This new version will address many of the points you raised, including:

    • Unified Registration and Login: We will streamline the process by having a single place for users to register for a new account and log in, eliminating any duplication.
    • Improved Login Box: The login box will provide clear guidance on required fields, making the process more intuitive and user-friendly.
    • Enhanced Instructions: We will provide clearer instructions on what to do if users forget their username or password.

    Your suggestions helped us in shaping the new user experience, and we are confident that these changes will…

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