3 results found
Simplify the process for customers to establish or edit their communication preferences via the portal.
If it were easier for customers to set or modify their communication preferences they would be more likely to do so.3 votes
Please vote if this is something you would like to see changed on a future update.
Have the option to limit communication preferences.
Currently, we can provide customers Communication Preferences that are all or nothing. That creates a lot of extra work for staff. If customers select PRINT on any of these options, we now have to mail notifications.
Example: Customer decides they want a printed notification of when a payment is received.1 vote
Need more votes
Currently, companies are displayed in alphabetical order in the drop down menu. However, if the vast majority of customers belong to a particular company, it would be nice to be able to set that company as the default. Using Town of Pendleton as an example their drop down defaults to "Clerk Treasurer" and their drop down menu is in this order:
Clerk Treasurer, Five Star, Grovelawn Cemetery, Pendleton Planning Department, Town of Pendleton
Customers may not even realize they are not in the correct company when they log in and wonder why they can't find their information. Then they may…1 vote
We are looking for more votes on this request. Please vote on this item if this is something you are interested in seeing.
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