UMS
82 results found
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2 votes
UMS version 6.9+ has an Audit History report that will track this information, as well as much more. Please reach out to our technical support team to get updated if you are not currently on UMS version 6.9.
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Integration with ESRI Maps on Mobile Service Orders
Ability to display an Esri map on Service Orders instead of google maps.
2 votesThis request has been completed and is now in UMS Version 6.11+.
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Prepare Meter Reads > Limit Options > Select All Option
National User Conference 2022: Add a select all option on limit options for route and cycle.
2 votesThis feature is available in UMS Version 6.10 which will be announced when we have a concrete release date.
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Prepare Meter Reads > Manual Meter Reads
Billing > Meter Reads > Prepare Meter Reads > Manual Meter Reads
Need the ability to print in usage order from high to low usage.
Submitted on behalf of the 2022 National User Conference
2 votesThis has been completed for UMS Version 6.10. Please reach out to tech support to schedule an upgrade if you need this feature.
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correction reads
when you make a correction with the read for a meter. you do not see the corrected read as the previous read, you see the incorrect read. how can we fix this
2 votesDiscussed with the customer and determined to be a non-issue.
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change on invoice
An invoice is sent to the customer, but if a payment is made to the account the invoice changes. The original invoice should not change because of payment to the account.
2 votesSpoke with the customer and determined that the issue was not related to the invoice changing due to a payment and determined to be a non-issue.
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In CWP customers would like date option to schedule a onetime credit/debit card payment in advance
Customers would like the option to schedule a date for a onetime credit/debit card payment to process in their CWP.
2 votesWill add to CWP 3.0 enhancement list for 2023.
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Payment Arrangements on the Bill Form
The system not recognize an installment that was due the previous bill as a past due amount. Unfortunately, it doesn't appear that there is a good way to pull past-due payment arrangement installments onto the bill form for the Previous Unpaid Balance field. Because the standard fields pull outstanding installments into a lump sum, there's not an easy or clean way to separate a current installment from an older installment(s). Attempts to separate the amounts would require custom math to get a past-due figure, which would add complexity to the bill form and could produce incorrect numbers in some situations.…
2 votesThis has been updated.
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Reprinting Unpaid Final Bills
Would love an option to reprint and resend JUST unpaid final bills. Any aged receivables balance in a final status that is unpaid.
1 voteShowed the customer the 'reprint unpaid final bills' option in setup>Configure Statements.
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Update Credit Card Signup Form for Auto Pay
The payment software requires a CVC code for cards but the CC Signup form from UMS only asks for card number and expiration.
1 voteThe request has been successfully completed, and a member of the technical support team will be contacting you to install the form. Your valuable feedback is greatly appreciated.
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Customer Search Default as Customer Number
Currently I do an ACH file outside of UMS that I send directly to our bank. When collecting the $$ amounts to build this file, I look up each customer by A/C #. I always go back after done and re-check the $$ amounts. Having to double click the mouse on the A/C# field every time is monotonous. Our old program defaulted to A/C#. If you wanted to look up by name or address, you simply clicked that. When you have customer that also know their account numbers, this would be very speedy. Wouldn't have to click "clear" "Search" "type…
1 voteThis feature is already available with UMS version 6.9. For details on setting this up, please see https://cusits.zendesk.com/hc/en-us/articles/33959107813012-Last-Search for details or contact technical support.
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Add consumption to Merge Fields
We would like the ability to add usage or consumption numbers to the email or ivr templates. Used especially for high use notifications.
Posted on behalf of Marbury Water System.
1 voteThis request has been completed for UMS 6.11+ and will be included in the Q2 2025 certified release, scheduled for July.
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delete old meter inventory
When installing a new meter the list of model numbers is too long - mostly consisting of old meter types. These should be deleted so to just show the current meter model numbers.
1 voteYou can now disable unused inventory models in versions 6.8+. To do this, go to Setup > Setup Inventory Model and edit those you wish to mark as inactive by unchecking the ‘Active’ box. If you need assistance, please reach out to our technical support staff.
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Click Through Accounts By Sequence Order
It would be super beneficial to be able to sift through the accounts by sequence order. For example, if I am in account #618 I would like to check a box that says sequence order so when I press the next or previous arrow it takes me to the one in reading sequence order.
1 voteThis is already an option by going to Setup > Customize Account Control Panel and slide the 'Sort by Route Read Sequence' over to the assigned side and save. Please reach out to our support staff if you need assistance.
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Lock on Location
When a meter is locked, but the service is still active, we would like for that to be notated with a locking symbol (or something similar) on the location. Maybe a box near the rental box on the location details tab that would make the lock appear? Example of what we are looking for is attached!
1 voteDiscussed with the customer about adding an account status of 'Locked' with a 'Lock' Icon. She said that should accommodate her needs.
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Include the "Use Minimum" and "Use Allowance" boxes during changeout process
During the meter/register change out process, have the "Use Allowance" and "Use Minimum" from the Utilization tab to avoid the double charge to the customer.
1 voteUpon research with the implementation manager, this really is a non-issue as long as the outgoing meter is marked as 'changed out' and not just 'removed' when doing the change out process. If the meter is just 'removed' and another meter installed, the account will charge two minimums after the 'removal' where as a 'changed out' meter will ignore the 'Use Minimum' and 'Use Allowance' checkboxes.
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Customer address changes
Can you add "Current Occupant" to the contacts to include when running Location Contact list? I need to send information to the location address, doesn't matter who's occupying the residence.
1 voteDiscussed a workaround for the customer to get what is needed for this request.
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discount for ebill and or draft customers
We would like to incentivize autopay and e-bill by the option of one time or per-billing cycle discount (or credit).
1 voteThis functionality already exists (rebates) within the UMS software that should accommodate your request. Please feel free to reach out to our technical support group for assistance in setting that up.
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Printed/Saved Service Orders - Transmitter Numbers Showing as Meter Numbers
Currently, there is a line on the service order that describes the meter info + transmitter number as well as an additional line that relists the transmitter number but shows it as meter number and the transmitter number. This duplicate information and confusing. We would love to see it go back to only one line item listing both the meter and transmitter OR it being listed in a more clear manner.
1 voteCUSI set up a custom service order form to suppress the transmitter information when printing. This work item is considered complete since there are no other votes on this request.
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Automatic Estimated Read Note
It would be nice to be able post an automatic bill note when an estimated read is entered. Or option to Add bill note when processing estimated read.
1 voteThe ability to add a general note when a read is estimated to a bill already exists. I will have our technical support staff reach out to you to get this enabled.
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