Sent Payment Notifications on Post
National User Conference: Need the option to send payment notifications on posting and not entry. Issue: Notifications are sent when payment is entered. If the payment was modified prior to posting, the customer still has a receipt of the incorrect payment vs. the correct payment.
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Jennifer Perryman
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After careful consideration, this request is being declined due to the fact that a customer making a payment for their bill would expect to be notified as soon as the utility company receives their payment. Using CWP for example, if the customer does not receive a notification after making a payment, they may get concerned that their payment didn't go through, and possibly attempt the payment again, thus causing more issues.
