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How can we improve the Customer Web Portal?

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46 results found

  1. "Add user to payout report"

    Would like the Notification Settings option under 'Manage Payment Services' to be Bolded because it is easy to miss when adding users to the payout report.

    1 vote

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  2. Enhancement to CWP for allow for Usage History Chart to be configured or controlled which services are displayed

    Enhancement in the future CWP 3.0 to allow for this chart to be configured or a way for utilities to control which services are displayed or the order in which they are displayed within the Usage History dropdown of charges.

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  3. Zip + 4 When Submitting Payment

    Ticket 86424 remove the +4 from CWP when submitting payment. Most customers do not know their +4 and only the first 5 are required for zip verification.

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  4. Show Pending Merchant Payments, when Pending after Timeout

    Whenever a payment fails to Post Back automatically to the Billing system, show that Pending Payment on the Account History page or in the Payment History widget on the Customer Dashboard. Similar to how pending payments are shown highlighted in Red when using the Gateway Reconciliation Tool.

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  5. Remove Dup Links on Pymt Portal

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    Planned  ·  AdminTodd Smith (Delivery Manager, CUSI) responded

    Thank you for your valuable feedback regarding the user login experience. We have reviewed your suggestions thoroughly and appreciate the detailed input you provided.

    We are excited to inform you that we are planning an entirely new user login experience with CWP 3.0, which is slated for release in late 2025. This new version will address many of the points you raised, including:

    • Unified Registration and Login: We will streamline the process by having a single place for users to register for a new account and log in, eliminating any duplication.
    • Improved Login Box: The login box will provide clear guidance on required fields, making the process more intuitive and user-friendly.
    • Enhanced Instructions: We will provide clearer instructions on what to do if users forget their username or password.

    Your suggestions helped us in shaping the new user experience, and we are confident that these changes will…

  6. Change Font size &/or Color to Custom Wording or statements

    Custom wording to replace standard text on site is displayed in oversized large text which is NOT proportion to the rest of text on the screen.

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