CWP
52 results found
-
CWP - Prevent Multiple ACH Linked Accounts via PLAID
We are seeing multiple ACH entries to the same checking account which confuses the customers. The process the customers goes through with PLAID, if they click 'Link' will add an additional line entry.
2 votes -
Be able to add documents to the wallet page
We want to be able to add help documents for our customers to the wallet page
2 votes -
Add memo line on payment Screen
Add a memo line in the payment screen. This could go on the customer accounts under notes. This would also be able to be sent to the customer as a part of their confirmation receipt.
2 votesWe need more votes on this request.
-
Enhancement to CWP for allow for Usage History Chart to be configured or controlled which services are displayed
Enhancement in the future CWP 3.0 to allow for this chart to be configured or a way for utilities to control which services are displayed or the order in which they are displayed within the Usage History dropdown of charges.
2 votes -
update widget to show 2 decimal places
Change the core function of the payment breakdown widget to show more decimal places.
1 vote -
Email Requirements/Validation
Is it possible to have some kind of validation for email addresses that users enter, so that customers can’t enter email addresses without a valid format/TLD (e.g. firstname@domain)?
1 vote -
account status clarity
Customer with linked accounts called thinking they were all "current" b/c that is the account status. Suggest change to balance due no balance due or some other indicator.
1 vote -
CWP 2.0 and CWP 3.0 Linked Accounts
Add the location number to the Linked Accounts drop down. It's difficult selecting the proper location no when only the address is presented.
1 vote -
Allow for relocation/moving message boxes & pics on Web Portal.
Make it possible for users to move/relocate/resize messages & photos that they have uploaded to prevent one from overlapping the other. It would keep the web portal looking much cleaner and easier for customers to read/view what we put on the portal for them to see - which is important information.
1 vote -
Zip + 4 When Submitting Payment
Ticket 86424 remove the +4 from CWP when submitting payment. Most customers do not know their +4 and only the first 5 are required for zip verification.
1 voteWe need more votes on this request.
-
Show Pending Merchant Payments, when Pending after Timeout
Whenever a payment fails to Post Back automatically to the Billing system, show that Pending Payment on the Account History page or in the Payment History widget on the Customer Dashboard. Similar to how pending payments are shown highlighted in Red when using the Gateway Reconciliation Tool.
1 voteWe need more votes on this request.
-
1 vote
Thank you for your valuable feedback regarding the user login experience. We have reviewed your suggestions thoroughly and appreciate the detailed input you provided.
We are excited to inform you that we are planning an entirely new user login experience with CWP 3.0, which is slated for release in late 2025. This new version will address many of the points you raised, including:
- Unified Registration and Login: We will streamline the process by having a single place for users to register for a new account and log in, eliminating any duplication.
- Improved Login Box: The login box will provide clear guidance on required fields, making the process more intuitive and user-friendly.
- Enhanced Instructions: We will provide clearer instructions on what to do if users forget their username or password.
Your suggestions helped us in shaping the new user experience, and we are confident that these changes will…
.png){kind=link}
- Don't see your idea?