CWP
46 results found
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payment agreement view
customers logging into the CWP see "past due" but then see the balance for the month paid when they are on a payment arrangement. i had to explain to the customer that they already paid the current charges and installment amount this month but the past due must be there b/c there is a balance overall. it would be nice if the customer can see current versus arrangement and keep track of where they are. the more the customer can sort out on the cwp, the less likely they are to call the office.
4 votes -
Please have disconnection date show on penalty notices that appears on payment portal
Penalty notices on the payment portal need to show the disconnection date. Some customers only use the portal and do not look at paper notice in the mail. It is important when we cut off the meter that the notice has the date shown.
4 votes -
Quick Pay: Disallowed Payments
As a utility billing manager, I need the ability to truly prevent specific customers from successfully making payments on the customer web portal using Quick Pay. Currently the system does not stop processing those payments, it allows them to be processed but only prevents the payment from being posted the customers account history. We are then forced to VOID/reverse the payment and a refund is issued to the customer during reconciliation. It would be useful to have an option that truly prevents the payment from being processed. This add extra work for the customer service staff and causes confusion for…
4 votes -
Add a tab on the Payment Services Dashboard for Rejected/Failed/NSF payments for Echeck
Add a tab on the Payment Services Dashboard for Rejected/Failed/NSF payments for Echeck. This will make reconciling deposites to the bank easier since Echecks are SO delayed in hitting the bank. and email notification are not so reliable.
4 votesWe need more votes on this request.
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Add a "forever" option for pop-up expiration dates
An abusive customer is always going to be an abusive customer. There are notes that should immediately direct a CSR's attention when an account is pulled up that should not expire.
3 votes -
MFA CWP 3.0
We would like to be able to offer MFA for the CWP to our end users.
Posted on behalf of Curry Water
3 votes -
Ability to edit standard "payment received" email receipt through portal
I'd like the ability to edit the standard electronic payment receipt that is sent to end users when they make a payment on the portal.
3 votes -
Customer Portal - Meter and Transmitter Number
It would be nice to have the meter and transmitter number on the customer portal. We have customers that look at their meter and compare it to their meter number on their bill. This would help guide customers on the portal on what number they are looking for.
3 votesWe need more votes on this request.
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Allow us to add an account to CWP thru UB4/UMS
There is another request in here about more CSR ability for a customer's account so this can probably be added to that. We get customers that forget/don't know how to add a new location to their online account. We can't do it for them thru UMS yet we can remove it. It would be nice to be able to link a username to a account/location
2 votes -
We would like to see the customer names on the printed payment receipt for credit or debit card payments made on the payment portal.
Add Customer Name next to the Account Number on the printed payment receipt from the Payment Portal. I have been writing the customers names onto the printed receipts after making a debit or credit card payment. I am not sure if anyone has already placed an idea for this.
2 votes -
Customer Portal -Fee Codes
When a customer logs on to the portal and they are looking at there history, it would be super helpful to have penalties/ late charges named instead of showing “misc. charges.
2 votes -
CWP - Prevent Multiple ACH Linked Accounts via PLAID
We are seeing multiple ACH entries to the same checking account which confuses the customers. The process the customers goes through with PLAID, if they click 'Link' will add an additional line entry.
2 votes -
Auto Pay Sign Up during Payments
Feedback received from Rockin M Gas, LLC:
Some end users find the Auto Pay Sign up through the Payment process as not user friendly. The users inadvertently check to add auto pay when approving the payment, when not intending to set it up. The two checks boxes on the website are so close together that it is confusing and easily in error checked.
2 votes -
Be able to add documents to the wallet page
We want to be able to add help documents for our customers to the wallet page
2 votes -
Add memo line on payment Screen
Add a memo line in the payment screen. This could go on the customer accounts under notes. This would also be able to be sent to the customer as a part of their confirmation receipt.
2 votesWe need more votes on this request.
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Linked Accounts
Make the current account information automatically populate rather than final billed account information so customers do not log in and think they have a $0.00 balance by mistake. Or remove access to CWP once the final billed account balance is $0.00.
2 votesWe need more votes on this request.
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Limit Customer Communication Preferences
Have the option to limit communication preferences.
Currently, we can provide customers Communication Preferences that are all or nothing. That creates a lot of extra work for staff. If customers select PRINT on any of these options, we now have to mail notifications.
Example: Customer decides they want a printed notification of when a payment is received.2 votesNeed more votes
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nickname accounts
A customer has requested to be able to nickname their location accounts and payment accounts. We support their request.
1 vote -
variable surcharge
earlier payers pay a reduced surcharge for credit cards that goes up as it gets closer to the due date. or an added fee for call in ccd payments versus the standard fee for online ccd payments
1 voteWe need more votes on this request.
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Allow for relocation/moving message boxes & pics on Web Portal.
Make it possible for users to move/relocate/resize messages & photos that they have uploaded to prevent one from overlapping the other. It would keep the web portal looking much cleaner and easier for customers to read/view what we put on the portal for them to see - which is important information.
1 vote
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