CWP
52 results found
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Please have disconnection date show on penalty notices that appears on payment portal
Penalty notices on the payment portal need to show the disconnection date. Some customers only use the portal and do not look at paper notice in the mail. It is important when we cut off the meter that the notice has the date shown.
6 votes -
Customer Portal - Meter and Transmitter Number
It would be nice to have the meter and transmitter number on the customer portal. We have customers that look at their meter and compare it to their meter number on their bill. This would help guide customers on the portal on what number they are looking for.
6 votesWe need more votes on this request.
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Customize communication preferences window on customer portal.
Customize communication preferences window so we can activate what we want to be available to customers on customer portal.
6 votesWe need more votes for this request.
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Add backflow "test due" date on the customer portal account.
One of our customers made a suggestion about having a feature on the customer portal account that shows when their next backflow test is due by. We think it's a great idea!
5 votes -
Add a "forever" option for pop-up expiration dates
An abusive customer is always going to be an abusive customer. There are notes that should immediately direct a CSR's attention when an account is pulled up that should not expire.
5 votes -
IVR To Explain How To Key In Payment Amount
Our IVR system (pay by phone line) is through Stripe. The system does not give instructions on how to enter the payment amount. For example, if a customer wants to pay $200.00, many are only paying $2.00. It should give an example: "To pay $200.00, enter 2-0-0-0-0." Or, it could say something about including (2) decimal spaces in their payment amount.
5 votes -
make it easier for customers to link accounts in CWP.
Customers have difficulty in linking multiple locations for a single login. Please try to simplify this process in the changes that you incorporate in CWP3
5 votes -
Add a tab on the Payment Services Dashboard for Rejected/Failed/NSF payments for Echeck
Add a tab on the Payment Services Dashboard for Rejected/Failed/NSF payments for Echeck. This will make reconciling deposites to the bank easier since Echecks are SO delayed in hitting the bank. and email notification are not so reliable.
5 votesWe need more votes on this request.
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Auto Pay Sign Up during Payments
Feedback received from Rockin M Gas, LLC:
Some end users find the Auto Pay Sign up through the Payment process as not user friendly. The users inadvertently check to add auto pay when approving the payment, when not intending to set it up. The two checks boxes on the website are so close together that it is confusing and easily in error checked.
4 votes -
Linked Accounts
Make the current account information automatically populate rather than final billed account information so customers do not log in and think they have a $0.00 balance by mistake. Or remove access to CWP once the final billed account balance is $0.00.
4 votesWe need more votes on this request.
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Option to require phone number update with login
Why can't we have the option to require the customer to update their phone number in order to login ?
3 votes -
nickname accounts
A customer has requested to be able to nickname their location accounts and payment accounts. We support their request.
3 votes -
Allow us to add an account to CWP thru UB4/UMS
There is another request in here about more CSR ability for a customer's account so this can probably be added to that. We get customers that forget/don't know how to add a new location to their online account. We can't do it for them thru UMS yet we can remove it. It would be nice to be able to link a username to a account/location
3 votes -
We would like to see the customer names on the printed payment receipt for credit or debit card payments made on the payment portal.
Add Customer Name next to the Account Number on the printed payment receipt from the Payment Portal. I have been writing the customers names onto the printed receipts after making a debit or credit card payment. I am not sure if anyone has already placed an idea for this.
3 votes -
MFA CWP 3.0
We would like to be able to offer MFA for the CWP to our end users.
Posted on behalf of Curry Water
3 votes -
Ability to edit standard "payment received" email receipt through portal
I'd like the ability to edit the standard electronic payment receipt that is sent to end users when they make a payment on the portal.
3 votes -
Limit Customer Communication Preferences
Have the option to limit communication preferences.
Currently, we can provide customers Communication Preferences that are all or nothing. That creates a lot of extra work for staff. If customers select PRINT on any of these options, we now have to mail notifications.
Example: Customer decides they want a printed notification of when a payment is received.3 votesNeed more votes
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Reject changes to or enrollment in Auto-Drafts on CWP within fixed number of days of next Auto-Draft
Customers should not be able to make changes to their Auto-Draft on the CWP within a fixed number of days of the next scheduled auto-draft payment. If the auto-draft file has been created the customer's change would not be caught, and the customer might think their change would be effective immediately, resulting in angry customers and additional work for staff.
2 votes -
Reject changes to or enrollment in Auto-Drafts on CWP within fixed number of days of next Auto-Draft
Customers should not be able to make changes to their Auto-Draft on the CWP within a fixed number of days of the next scheduled auto-draft payment. If the auto-draft file has been created the customer's change would not be caught, and the customer might think their change would be effective immediately, resulting in angry customers and additional work for staff.
2 votes -
Customer Portal -Fee Codes
When a customer logs on to the portal and they are looking at there history, it would be super helpful to have penalties/ late charges named instead of showing “misc. charges.
2 votes
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