CWP
41 results found
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Ability to edit standard "payment received" email receipt through portal
I'd like the ability to edit the standard electronic payment receipt that is sent to end users when they make a payment on the portal.
2 votes -
Quick Pay: Disallowed Payments
As a utility billing manager, I need the ability to truly prevent specific customers from successfully making payments on the customer web portal using Quick Pay. Currently the system does not stop processing those payments, it allows them to be processed but only prevents the payment from being posted the customers account history. We are then forced to VOID/reverse the payment and a refund is issued to the customer during reconciliation. It would be useful to have an option that truly prevents the payment from being processed. This add extra work for the customer service staff and causes confusion for…
2 votes -
Customer Portal - Meter and Transmitter Number
It would be nice to have the meter and transmitter number on the customer portal. We have customers that look at their meter and compare it to their meter number on their bill. This would help guide customers on the portal on what number they are looking for.
2 votesWe need more votes on this request.
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Linked Accounts
Make the current account information automatically populate rather than final billed account information so customers do not log in and think they have a $0.00 balance by mistake. Or remove access to CWP once the final billed account balance is $0.00.
2 votesWe need more votes on this request.
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Limit Customer Communication Preferences
Have the option to limit communication preferences.
Currently, we can provide customers Communication Preferences that are all or nothing. That creates a lot of extra work for staff. If customers select PRINT on any of these options, we now have to mail notifications.
Example: Customer decides they want a printed notification of when a payment is received.2 votesNeed more votes
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Customer Portal -Fee Codes
When a customer logs on to the portal and they are looking at there history, it would be super helpful to have penalties/ late charges named instead of showing “misc. charges.
1 vote -
CWP - Customer changes are not reflected in UMS Audit Tab
We have several customers who make changes to their CWP account but the changes are not visible to the CSR. So when the customer calls with issues or saying they edited their payment methods two months ago, nothing shows in UMS. To assist our CSR's with disputes, please bring audit trails from CWP into UMS.
1 vote -
CWP - Prevent Multiple ACH Linked Accounts via PLAID
We are seeing multiple ACH entries to the same checking account which confuses the customers. The process the customers goes through with PLAID, if they click 'Link' will add an additional line entry.
1 vote -
variable surcharge
earlier payers pay a reduced surcharge for credit cards that goes up as it gets closer to the due date. or an added fee for call in ccd payments versus the standard fee for online ccd payments
1 vote -
Please have disconnection date show on penalty notices that appears on payment portal
Penalty notices on the payment portal need to show the disconnection date. Some customers only use the portal and do not look at paper notice in the mail. It is important when we cut off the meter that the notice has the date shown.
1 vote -
Be able to add documents to the wallet page
We want to be able to add help documents for our customers to the wallet page
1 vote -
1 vote
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Allow for relocation/moving message boxes & pics on Web Portal.
Make it possible for users to move/relocate/resize messages & photos that they have uploaded to prevent one from overlapping the other. It would keep the web portal looking much cleaner and easier for customers to read/view what we put on the portal for them to see - which is important information.
1 vote -
"Add user to payout report"
Would like the Notification Settings option under 'Manage Payment Services' to be Bolded because it is easy to miss when adding users to the payout report.
1 vote -
Add memo line on payment Screen
Add a memo line in the payment screen. This could go on the customer accounts under notes. This would also be able to be sent to the customer as a part of their confirmation receipt.
1 voteWe need more votes on this request.
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Enhancement to CWP for allow for Usage History Chart to be configured or controlled which services are displayed
Enhancement in the future CWP 3.0 to allow for this chart to be configured or a way for utilities to control which services are displayed or the order in which they are displayed within the Usage History dropdown of charges.
1 vote -
Zip + 4 When Submitting Payment
Ticket 86424 remove the +4 from CWP when submitting payment. Most customers do not know their +4 and only the first 5 are required for zip verification.
1 voteWe need more votes on this request.
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Show Pending Merchant Payments, when Pending after Timeout
Whenever a payment fails to Post Back automatically to the Billing system, show that Pending Payment on the Account History page or in the Payment History widget on the Customer Dashboard. Similar to how pending payments are shown highlighted in Red when using the Gateway Reconciliation Tool.
1 voteWe need more votes on this request.
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1 vote
We need more votes on this request.
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Change Font size &/or Color to Custom Wording or statements
Custom wording to replace standard text on site is displayed in oversized large text which is NOT proportion to the rest of text on the screen.
1 voteWe need more votes on this request.
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