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CWP

32 results found

  1. "Add user to payout report"

    Would like the Notification Settings option under 'Manage Payment Services' to be Bolded because it is easy to miss when adding users to the payout report.

    1 vote

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  2. Customer Portal - Meter and Transmitter Number

    It would be nice to have the meter and transmitter number on the customer portal. We have customers that look at their meter and compare it to their meter number on their bill. This would help guide customers on the portal on what number they are looking for.

    1 vote

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  3. Electronic Payment Failure Reasons

    Display reason for payment failures on the customer portal. It would be helpful when dealing with a customer in the moment to know the reason their payment failed; currently we have to reach out to support and the delay is unacceptable to the customers.

    1 vote

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    1 comment  ·  Admin →
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  4. IVR to repeat numbers back

    It would be nice if our IVR system (we use Stripe) could repeat the credit card or routing/acct numbers back to you so the customer knows if they make a mistake or not. Most pay by phone line have this feature and there are many customers who get upset because the pay by phone line does not read back the numbers they entered nor does it give you a confirmation number that the payment went through. The customer is only looking to confirm the information is correct and was processed successfully.

    1 vote

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  5. Add memo line on payment Screen

    Add a memo line in the payment screen. This could go on the customer accounts under notes. This would also be able to be sent to the customer as a part of their confirmation receipt.

    1 vote

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  6. Enhancement to CWP for allow for Usage History Chart to be configured or controlled which services are displayed

    Enhancement in the future CWP 3.0 to allow for this chart to be configured or a way for utilities to control which services are displayed or the order in which they are displayed within the Usage History dropdown of charges.

    1 vote

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    1 comment  ·  Admin →
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  7. Zip + 4 When Submitting Payment

    Ticket 86424 remove the +4 from CWP when submitting payment. Most customers do not know their +4 and only the first 5 are required for zip verification.

    1 vote

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  8. Show Pending Merchant Payments, when Pending after Timeout

    Whenever a payment fails to Post Back automatically to the Billing system, show that Pending Payment on the Account History page or in the Payment History widget on the Customer Dashboard. Similar to how pending payments are shown highlighted in Red when using the Gateway Reconciliation Tool.

    1 vote

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  9. Linked Accounts

    Make the current account information automatically populate rather than final billed account information so customers do not log in and think they have a $0.00 balance by mistake. Or remove access to CWP once the final billed account balance is $0.00.

    1 vote

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  10. 1 vote

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  11. Change Font size &/or Color to Custom Wording or statements

    Custom wording to replace standard text on site is displayed in oversized large text which is NOT proportion to the rest of text on the screen.

    1 vote

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  12. Ability to Customize the Default Company in Drop Down Menu in CWP

    Currently, companies are displayed in alphabetical order in the drop down menu. However, if the vast majority of customers belong to a particular company, it would be nice to be able to set that company as the default. Using Town of Pendleton as an example their drop down defaults to "Clerk Treasurer" and their drop down menu is in this order:
    Clerk Treasurer, Five Star, Grovelawn Cemetery, Pendleton Planning Department, Town of Pendleton
    Customers may not even realize they are not in the correct company when they log in and wonder why they can't find their information. Then they may…

    1 vote

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