CWP
52 results found
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update widget to show 2 decimal places
Change the core function of the payment breakdown widget to show more decimal places.
1 vote -
Email Requirements/Validation
Is it possible to have some kind of validation for email addresses that users enter, so that customers can’t enter email addresses without a valid format/TLD (e.g. firstname@domain)?
1 vote -
Password Requirements
When customers are creating new account usernames and passwords, it should pop up and tell them what the requirements are for those items (i.e.- length, upper case, lower case, a number, etc.)
7 votes -
Fix CWP for customers with multilple accounts.
Currently, according to tech support, the buggy behavior around having multiple accounts linked is described as "expected". It certainly isn't expected by our customers. If the user can't change which of their accounts they are viewing and have that stand when they try to scroll back to older pages of account history, then there should not be the option of linking multiple accounts.
6 votes -
Reject changes to or enrollment in Auto-Drafts on CWP within fixed number of days of next Auto-Draft
Customers should not be able to make changes to their Auto-Draft on the CWP within a fixed number of days of the next scheduled auto-draft payment. If the auto-draft file has been created the customer's change would not be caught, and the customer might think their change would be effective immediately, resulting in angry customers and additional work for staff.
2 votes -
Reject changes to or enrollment in Auto-Drafts on CWP within fixed number of days of next Auto-Draft
Customers should not be able to make changes to their Auto-Draft on the CWP within a fixed number of days of the next scheduled auto-draft payment. If the auto-draft file has been created the customer's change would not be caught, and the customer might think their change would be effective immediately, resulting in angry customers and additional work for staff.
2 votes -
account status clarity
Customer with linked accounts called thinking they were all "current" b/c that is the account status. Suggest change to balance due no balance due or some other indicator.
1 vote -
Auto Reject E-Check Payments on Disconnect Day
Our District policy prohibits customers with balances delinquent by 60 days or more from paying by check on their scheduled turn-off day. We would like to extend this restriction to apply within Customer Web Portal (CWP) and Pay-By-Phone systems by blocking e-check payments for these accounts on the designated turn-off day.
Requested Functionality:
Automatically block e-check payments on scheduled turn-off days for any customer with a balance that is 60 or more days delinquent.
Ideally, the restriction should trigger based on the customer’s delinquency status and the presence of a scheduled turn-off.
The restriction should only apply on the actual…
10 votes -
Add backflow "test due" date on the customer portal account.
One of our customers made a suggestion about having a feature on the customer portal account that shows when their next backflow test is due by. We think it's a great idea!
5 votes -
CWP 2.0 and CWP 3.0 Linked Accounts
Add the location number to the Linked Accounts drop down. It's difficult selecting the proper location no when only the address is presented.
1 vote -
Option to require phone number update with login
Why can't we have the option to require the customer to update their phone number in order to login ?
3 votes -
11 votes
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Add a "forever" option for pop-up expiration dates
An abusive customer is always going to be an abusive customer. There are notes that should immediately direct a CSR's attention when an account is pulled up that should not expire.
4 votes -
Allow us to add an account to CWP thru UB4/UMS
There is another request in here about more CSR ability for a customer's account so this can probably be added to that. We get customers that forget/don't know how to add a new location to their online account. We can't do it for them thru UMS yet we can remove it. It would be nice to be able to link a username to a account/location
3 votes -
nickname accounts
A customer has requested to be able to nickname their location accounts and payment accounts. We support their request.
2 votes -
payment agreement view
customers logging into the CWP see "past due" but then see the balance for the month paid when they are on a payment arrangement. i had to explain to the customer that they already paid the current charges and installment amount this month but the past due must be there b/c there is a balance overall. it would be nice if the customer can see current versus arrangement and keep track of where they are. the more the customer can sort out on the cwp, the less likely they are to call the office.
7 votes -
CWP - Customer changes are not reflected in UMS Audit Tab
We have several customers who make changes to their CWP account but the changes are not visible to the CSR. So when the customer calls with issues or saying they edited their payment methods two months ago, nothing shows in UMS. To assist our CSR's with disputes, please bring audit trails from CWP into UMS.
12 votes -
CWP: payment(s)/ user fees
CWP: Customer option to pay all/some of their accounts at one time, and NOT pay a separate user fee for their multiple accounts.
7 votes -
credit card failure note
message auto populates on CWP when ccd payment fails so the customer can see what and why in their account history. It could say declined or ISF or something.
10 votes -
We would like to see the customer names on the printed payment receipt for credit or debit card payments made on the payment portal.
Add Customer Name next to the Account Number on the printed payment receipt from the Payment Portal. I have been writing the customers names onto the printed receipts after making a debit or credit card payment. I am not sure if anyone has already placed an idea for this.
3 votes
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