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46 results found

  1. Zip + 4 When Submitting Payment

    Ticket 86424 remove the +4 from CWP when submitting payment. Most customers do not know their +4 and only the first 5 are required for zip verification.

    1 vote

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  2. Show Pending Merchant Payments, when Pending after Timeout

    Whenever a payment fails to Post Back automatically to the Billing system, show that Pending Payment on the Account History page or in the Payment History widget on the Customer Dashboard. Similar to how pending payments are shown highlighted in Red when using the Gateway Reconciliation Tool.

    1 vote

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  3. Add a tab on the Payment Services Dashboard for Rejected/Failed/NSF payments for Echeck

    Add a tab on the Payment Services Dashboard for Rejected/Failed/NSF payments for Echeck. This will make reconciling deposites to the bank easier since Echecks are SO delayed in hitting the bank. and email notification are not so reliable.

    4 votes

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  4. Remove Dup Links on Pymt Portal

    1 vote

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    Planned  ·  AdminTodd Smith (Delivery Manager, CUSI) responded

    Thank you for your valuable feedback regarding the user login experience. We have reviewed your suggestions thoroughly and appreciate the detailed input you provided.

    We are excited to inform you that we are planning an entirely new user login experience with CWP 3.0, which is slated for release in late 2025. This new version will address many of the points you raised, including:

    • Unified Registration and Login: We will streamline the process by having a single place for users to register for a new account and log in, eliminating any duplication.
    • Improved Login Box: The login box will provide clear guidance on required fields, making the process more intuitive and user-friendly.
    • Enhanced Instructions: We will provide clearer instructions on what to do if users forget their username or password.

    Your suggestions helped us in shaping the new user experience, and we are confident that these changes will…

  5. Limit Customer Communication Preferences

    Have the option to limit communication preferences.
    Currently, we can provide customers Communication Preferences that are all or nothing. That creates a lot of extra work for staff. If customers select PRINT on any of these options, we now have to mail notifications.

    Example: Customer decides they want a printed notification of when a payment is received.

    2 votes

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  6. Change Font size &/or Color to Custom Wording or statements

    Custom wording to replace standard text on site is displayed in oversized large text which is NOT proportion to the rest of text on the screen.

    1 vote

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