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93 results found

1. Ability to select default payment when batch has multiple payment types

   7 votes

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   0 comments  ·  UMS  ·  Delete…  ·  Admin →
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   Need More Votes  ·  AdminTodd Smith (Delivery Manager, CUSI) responded

   Thank you for submitting your enhancement request.

   We appreciate your initiative and the value your idea brings. For this enhancement to be considered, we require additional support from the broader user community.

   
   

   Candace supported this idea  ·  May 5, 2025

2. Enhanced Portal Display/Reporting for Customer Service

   8 votes

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   1 comment  ·  UMS  ·  Delete…  ·  Admin →
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   Candace supported this idea  ·  May 5, 2025

3. IVR to Confirm Address

   16 votes

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   0 comments  ·  UMS  ·  Delete…  ·  Admin →
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   Candace supported this idea  ·  May 5, 2025

4. hide the zeros at the front of customer account number in the customer email they receive

   27 votes

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   0 comments  ·  UMS  ·  Delete…  ·  Admin →
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   Under Review  ·  AdminTodd Smith (Delivery Manager, CUSI) responded

   Thank you for your suggestion. We are currently reviewing this request.

   Candace supported this idea  ·  May 5, 2025

5. Add Payment Reversals to Customer Payment History Report.

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   16 votes

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   3 comments  ·  UMS  ·  Delete…  ·  Admin →
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   Candace supported this idea  ·  May 5, 2025

6. 2023 User Summit-CWP Tool Tips

   9 votes

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   1 comment  ·  CWP  ·  Delete…  ·  Admin →
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   Candace supported this idea  ·  May 5, 2025

7. Customer Portal -Fee Codes

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   0 comments  ·  CWP  ·  Delete…  ·  Admin →
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   Candace supported this idea  ·  May 5, 2025

8. 2023 User Summit- Allow a customer to ONLY change the exp. date on CC

   14 votes

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   0 comments  ·  CWP  ·  Delete…  ·  Admin →
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   Candace supported this idea  ·  May 5, 2025

9. Please have disconnection date show on penalty notices that appears on payment portal

   4 votes

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   0 comments  ·  CWP  ·  Delete…  ·  Admin →
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   Candace supported this idea  ·  May 5, 2025

10. MFA CWP 3.0

    3 votes

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    0 comments  ·  CWP  ·  Delete…  ·  Admin →
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    Candace supported this idea  ·  May 5, 2025

11. We would like to see the customer names on the printed payment receipt for credit or debit card payments made on the payment portal.

    3 votes

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    0 comments  ·  CWP  ·  Delete…  ·  Admin →
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    Candace supported this idea  ·  May 5, 2025

12. Allow us to add an account to CWP thru UB4/UMS

    3 votes

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    0 comments  ·  CWP  ·  Delete…  ·  Admin →
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    Candace supported this idea  ·  May 5, 2025

13. Add a "forever" option for pop-up expiration dates

    3 votes

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    Candace supported this idea  ·  May 5, 2025

14. nickname accounts

    1 vote

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    0 comments  ·  CWP  ·  Edit…  ·  Delete…  ·  Admin →
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    Candace shared this idea  ·  May 5, 2025

15. We would like to have a form pop up each time the online account is accessed to have the customer update/verify their contact information.

    9 votes

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    2 comments  ·  CWP  ·  Delete…  ·  Admin →
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    Candace supported this idea  ·  May 5, 2025
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    Candace commented  ·  Dec 20, 2024  ·  Edit…  ·  Delete…

    I would vote for this if we could have it done in a way that we can push out the request for everyone on the CWP. Our customers would get so annoyed with the verification process they would stop using it. I love the concept though, just know our customers wouldn't like it.

    Or a timed verification - 2/year, 4/year.

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16. "Limit to" and "Sort by" enhancement

    4 votes

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    1 comment  ·  UMS  ·  Delete…  ·  Admin →
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    Candace shared this idea  ·  Apr 29, 2025

17. Reporting for billing adjustments

    3 votes

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    0 comments  ·  UMS  ·  Delete…  ·  Admin →
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    Need More Votes  ·  AdminTodd Smith (Delivery Manager, CUSI) responded

    We need more votes on this request.

    Candace supported this idea  ·  Dec 20, 2024

18. View Communication Results for E-bills

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    35 votes

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    2 comments  ·  UMS  ·  Delete…  ·  Admin →
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    Under Review  ·  AdminTodd Smith (Delivery Manager, CUSI) responded

    Thank you for your suggestion. We are reviewing this request.

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    Candace commented  ·  Dec 20, 2024  ·  Edit…  ·  Delete…

    @Janelle
    The workaround would be great if the report separated the failed emails from the successful ones.

    One up that... it should email a CSV export of failed emails so we can edit the Excel file after correcting any emails we can with the customer and then allow us to upload the corrections into UMS in one go.

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    Candace supported this idea  ·  Dec 20, 2024

19. Utility Facing Application In CWP

    8 votes

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    1 comment  ·  CWP  ·  Delete…  ·  Admin →
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    Candace commented  ·  Dec 20, 2024  ·  Edit…  ·  Delete…

    Even if CUSI can't get any card data on the wallet for CSRs something, anything, that will help us help the customer.

    We are literally flying blind here and I've asked cusotmers for screen shots, and even set up a fake account to try and run a how-to guide for us and it's just not doing it.

    If they don't want to give us the access they should be taking the customer assistance calls and walking the customer through the process for us.

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    Candace supported this idea  ·  Dec 20, 2024

20. Be able to add documents to the wallet page

    2 votes

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    0 comments  ·  CWP  ·  Delete…  ·  Admin →
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    Candace supported this idea  ·  Dec 20, 2024