Melissa Osborne

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68 results found

1. Add forwarding address field to cancel service request

   3 votes

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   Need More Votes  ·  AdminTodd Smith (Delivery Manager, CUSI) responded

   Thank you for your software enhancement request. While we appreciate the suggestion, additional support from the community is needed before we can move this idea forward.

   Melissa Osborne supported this idea  ·  Apr 29, 2026

2. Replace Existing Contacts in Mass Add Documents, Notes, Contacts Addin

   3 votes

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   Need More Votes  ·  AdminTodd Smith (Delivery Manager, CUSI) responded

   Thank you for your software enhancement request. While we appreciate the suggestion, additional support from the community is needed before we can move this idea forward.

   Melissa Osborne supported this idea  ·  Apr 29, 2026

3. Reminders/ tasks

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   Melissa Osborne supported this idea  ·  Apr 29, 2026

4. accomodation request for default font change

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   Melissa Osborne supported this idea  ·  Apr 29, 2026

5. Automatic Notification for Landlord Reversion

   5 votes

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   Need More Votes  ·  AdminTodd Smith (Delivery Manager, CUSI) responded

   This enhancement requires more votes to move it forward. Please add your support if this is something you would like to see in a future release.

   Melissa Osborne supported this idea  ·  Apr 29, 2026

6. Option to require phone number update with login

   5 votes

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   Melissa Osborne supported this idea  ·  Apr 29, 2026

7. Customer Contact Wizard - Calls - Leave Voicemails

   2 votes

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   Melissa Osborne supported this idea  ·  Apr 29, 2026

8. show service address when selecting "Back" drop down

   4 votes

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   Need More Votes  ·  AdminTodd Smith (Delivery Manager, CUSI) responded

   Thank you for your software enhancement request. While we appreciate the suggestion, additional support from the community is needed before we can move this idea forward.

   Melissa Osborne supported this idea  ·  Apr 29, 2026

9. Payment Reminder Emails

   21 votes

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   Need More Votes  ·  AdminTodd Smith (Delivery Manager, CUSI) responded

   We need more votes on this request.

   Melissa Osborne supported this idea  ·  Apr 29, 2026

10. Customer name on GL report

    2 votes

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    Melissa Osborne supported this idea  ·  Apr 29, 2026

11. APPLYING AUTO PAY CHANGES TO ALL CUSTOMERS.

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    4 votes

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    Need More Votes  ·  AdminTodd Smith (Delivery Manager, CUSI) responded

    Thank you for your software enhancement request. While we appreciate the suggestion, additional support from the community is needed before we can move this idea forward.

    Melissa Osborne supported this idea  ·  Apr 29, 2026

12. Including an Unposted Payments Field when Billing

    5 votes

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    Need More Votes  ·  AdminTodd Smith (Delivery Manager, CUSI) responded

    Thank you for your software enhancement request. While we appreciate the suggestion, additional support from the community is needed before we can move this idea forward.

    Melissa Osborne supported this idea  ·  Apr 29, 2026

13. Enhanced Portal Display/Reporting for Customer Service

    13 votes

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    Melissa Osborne supported this idea  ·  Apr 29, 2026

14. Add "Device Note" to service order task page

    8 votes

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    Need More Votes  ·  AdminTodd Smith (Delivery Manager, CUSI) responded

    This enhancement requires more votes to move it forward. Please add your support if this is something you would like to see in a future release.

    Melissa Osborne supported this idea  ·  Apr 29, 2026

15. IVR to Confirm Address

    24 votes

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    Melissa Osborne supported this idea  ·  Apr 29, 2026

16. Break Out Delinquencies in Communication Preferences

    3 votes

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    Melissa Osborne supported this idea  ·  Apr 29, 2026

17. Make IVR payments labeled as made through IVR system, not as Online Credit Card payments

    8 votes

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    Need More Votes  ·  AdminTodd Smith (Delivery Manager, CUSI) responded

    Thank you for your software enhancement request. While we appreciate the suggestion, additional support from the community is needed before we can move this idea forward.

    Melissa Osborne supported this idea  ·  Apr 29, 2026

18. autopay information - Bank draft

    2 votes

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    Melissa Osborne supported this idea  ·  Apr 29, 2026

19. hide the zeros at the front of customer account number in the customer email they receive

    39 votes

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    Under Review  ·  AdminTodd Smith (Delivery Manager, CUSI) responded

    Thank you for your suggestion. We are currently reviewing this request.

    Melissa Osborne supported this idea  ·  Apr 29, 2026

20. Be able to change the Mail From: section

    9 votes

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    Melissa Osborne supported this idea  ·  Apr 29, 2026