Skip to content

CWP

How can we improve the Customer Web Portal?

(thinking…)

Enter your idea and we'll search to see if someone has already suggested it.

If a similar idea already exists, you can support and comment on it.

If it doesn't exist, you can post your idea so others can support it.

Enter your idea and we'll search to see if someone has already suggested it.

46 results found

  1. Customize communication preferences window on customer portal.

    Customize communication preferences window so we can activate what we want to be available to customers on customer portal.

    5 votes

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close

    We’ll send you updates on this idea

    0 comments  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close

  2. Print or export detailed account history from the customer portal

    We'd like customers to be able to print or export a list of their detailed account history for any given date range from their customer portal.

    13 votes

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close

    We’ll send you updates on this idea

    0 comments  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close

  3. Limit Customer Communication Preferences

    Have the option to limit communication preferences.
    Currently, we can provide customers Communication Preferences that are all or nothing. That creates a lot of extra work for staff. If customers select PRINT on any of these options, we now have to mail notifications.

    Example: Customer decides they want a printed notification of when a payment is received.

    2 votes

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close

    We’ll send you updates on this idea

    0 comments  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close

  4. Multi-Location Payments - Single Payment

    Customers current at multiple locations, would like the ability to decide how much to pay on each location when making 1 payment to pay multiple locations. Example, the customer may want to make partial payment on one location while paying the balance in full on another location without making multiple payments and paying multiple processing fees.

    Added for Parkersburg Utility Board

    9 votes

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close

    We’ll send you updates on this idea

    0 comments  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close

  5. Add a tab on the Payment Services Dashboard for Rejected/Failed/NSF payments for Echeck

    Add a tab on the Payment Services Dashboard for Rejected/Failed/NSF payments for Echeck. This will make reconciling deposites to the bank easier since Echecks are SO delayed in hitting the bank. and email notification are not so reliable.

    4 votes

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close

    We’ll send you updates on this idea

    0 comments  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close

  6. auto pay

    Please redesign the set-up/workflow or steps for ACH/credit card auto pay.
    Many users have difficulties with the site, after setting up the ACH the system does not easily direct them to enroll the auto pay after validating.

    10 votes

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close

    We’ll send you updates on this idea

    1 comment  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close
    Planned  ·  AdminTodd Smith (Delivery Manager, CUSI) responded

    Thank you for your valuable feedback regarding the autopay experience. We have thoroughly reviewed your suggestions and appreciate the detailed input you provided.

    We are excited to announce that we are planning an entirely new autopay navigation experience with CWP 3.0, which is scheduled for release in late 2025. This new version will address the points you raised.

    Your suggestions have been instrumental in shaping the new user experience, and we are confident that these changes will significantly improve usability and satisfaction.

    Thank you once again for your feedback. We look forward to delivering these enhancements with CWP 3.0.

1 3 Next →
  • Don't see your idea?

CWP

Categories

Feedback and Knowledge Base

(thinking…)