CWP
43 results found
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2023 User Summit- Allow a customer to ONLY change the exp. date on CC
Currently, when a CC expires, they have to go in and delete the entire card and then add a whole new wallet ite, Allow them to just change the exp. date.
10 votes -
2023 User Summit-CWP Tool Tips
Currently on the CWP when someone is registering there is not a lot of description for the end user to help guide them when issues are encountered. Example: I have had several customers call us saying they cant register, turns out their username is not being accepted as a valid user name. All the information that is given is a red box around the user name. There is no description of what is wrong so the customer calls after they have tried to change it 2 or 3 times and it still shows red. It would be nice if there…
7 votes -
Customer Portal - Meter and Transmitter Number
It would be nice to have the meter and transmitter number on the customer portal. We have customers that look at their meter and compare it to their meter number on their bill. This would help guide customers on the portal on what number they are looking for.
3 votesWe need more votes on this request.
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Electronic Payment Failure Reasons
Display reason for payment failures on the customer portal. It would be helpful when dealing with a customer in the moment to know the reason their payment failed; currently we have to reach out to support and the delay is unacceptable to the customers.
5 votes -
Add memo line on payment Screen
Add a memo line in the payment screen. This could go on the customer accounts under notes. This would also be able to be sent to the customer as a part of their confirmation receipt.
2 votesWe need more votes on this request.
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Enhancement to CWP for allow for Usage History Chart to be configured or controlled which services are displayed
Enhancement in the future CWP 3.0 to allow for this chart to be configured or a way for utilities to control which services are displayed or the order in which they are displayed within the Usage History dropdown of charges.
1 vote -
Utility Facing Application In CWP
We often hear from customers that require assistance in navigating the CWP for Auto Pay, etc. We have no way to see what the customer is seeing with regard to pay methods and as such it is difficult to assist resulting in frustrated customers. Please allow us to see at a minimum a portion of the pay method/card and expiration date to bettter assist our customers.
6 votes -
IVR To Explain How To Key In Payment Amount
Our IVR system (pay by phone line) is through Stripe. The system does not give instructions on how to enter the payment amount. For example, if a customer wants to pay $200.00, many are only paying $2.00. It should give an example: "To pay $200.00, enter 2-0-0-0-0." Or, it could say something about including (2) decimal spaces in their payment amount.
5 votes -
Simplify the process for customers to establish or edit their communication preferences via the portal.
If it were easier for customers to set or modify their communication preferences they would be more likely to do so.
5 votesPlease vote if this is something you would like to see changed on a future update.
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make it easier for customers to link accounts in CWP.
Customers have difficulty in linking multiple locations for a single login. Please try to simplify this process in the changes that you incorporate in CWP3
4 votes -
Approaching Bill Due Date Notification
Customers need the ability from CWP to establish bill due date reminders 5 days in advance. If this could be configurable that would be great, but a 5-day notice would be sufficient initially. These reminders may be delivered via email, text, and sms.
21 votes -
Zip + 4 When Submitting Payment
Ticket 86424 remove the +4 from CWP when submitting payment. Most customers do not know their +4 and only the first 5 are required for zip verification.
1 voteWe need more votes on this request.
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Show Pending Merchant Payments, when Pending after Timeout
Whenever a payment fails to Post Back automatically to the Billing system, show that Pending Payment on the Account History page or in the Payment History widget on the Customer Dashboard. Similar to how pending payments are shown highlighted in Red when using the Gateway Reconciliation Tool.
1 voteWe need more votes on this request.
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Linked Accounts
Make the current account information automatically populate rather than final billed account information so customers do not log in and think they have a $0.00 balance by mistake. Or remove access to CWP once the final billed account balance is $0.00.
2 votesWe need more votes on this request.
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1 vote
We need more votes on this request.
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Change Font size &/or Color to Custom Wording or statements
Custom wording to replace standard text on site is displayed in oversized large text which is NOT proportion to the rest of text on the screen.
1 voteWe need more votes on this request.
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Customize communication preferences window on customer portal.
Customize communication preferences window so we can activate what we want to be available to customers on customer portal.
4 votesWe need more votes for this request.
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Print or export detailed account history from the customer portal
We'd like customers to be able to print or export a list of their detailed account history for any given date range from their customer portal.
11 votes -
Limit Customer Communication Preferences
Have the option to limit communication preferences.
Currently, we can provide customers Communication Preferences that are all or nothing. That creates a lot of extra work for staff. If customers select PRINT on any of these options, we now have to mail notifications.
Example: Customer decides they want a printed notification of when a payment is received.1 voteNeed more votes
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Multi-Location Payments - Single Payment
Customers current at multiple locations, would like the ability to decide how much to pay on each location when making 1 payment to pay multiple locations. Example, the customer may want to make partial payment on one location while paying the balance in full on another location without making multiple payments and paying multiple processing fees.
Added for Parkersburg Utility Board
7 votesWe need more votes on this request.
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