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30 results found

  1. auto pay

    Please redesign the set-up/workflow or steps for ACH/credit card auto pay.
    Many users have difficulties with the site, after setting up the ACH the system does not easily direct them to enroll the auto pay after validating.

    8 votes

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  2. Zip + 4 When Submitting Payment

    Ticket 86424 remove the +4 from CWP when submitting payment. Most customers do not know their +4 and only the first 5 are required for zip verification.

    1 vote

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    0 comments  ·  Admin →
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  3. Show Pending Merchant Payments, when Pending after Timeout

    Whenever a payment fails to Post Back automatically to the Billing system, show that Pending Payment on the Account History page or in the Payment History widget on the Customer Dashboard. Similar to how pending payments are shown highlighted in Red when using the Gateway Reconciliation Tool.

    1 vote

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  4. Linked Accounts

    Make the current account information automatically populate rather than final billed account information so customers do not log in and think they have a $0.00 balance by mistake. Or remove access to CWP once the final billed account balance is $0.00.

    1 vote

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  5. Multi-Location Payments - Single Payment

    Customers current at multiple locations, would like the ability to decide how much to pay on each location when making 1 payment to pay multiple locations. Example, the customer may want to make partial payment on one location while paying the balance in full on another location without making multiple payments and paying multiple processing fees.

    Added for Parkersburg Utility Board

    3 votes

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  6. 1 vote

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  7. Add a tab on the Payment Services Dashboard for Rejected/Failed/NSF payments for Echeck

    Add a tab on the Payment Services Dashboard for Rejected/Failed/NSF payments for Echeck. This will make reconciling deposites to the bank easier since Echecks are SO delayed in hitting the bank. and email notification are not so reliable.

    3 votes

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  8. Change Font size &/or Color to Custom Wording or statements

    Custom wording to replace standard text on site is displayed in oversized large text which is NOT proportion to the rest of text on the screen.

    1 vote

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  9. Limit Customer Communication Preferences

    Have the option to limit communication preferences.
    Currently, we can provide customers Communication Preferences that are all or nothing. That creates a lot of extra work for staff. If customers select PRINT on any of these options, we now have to mail notifications.

    Example: Customer decides they want a printed notification of when a payment is received.

    1 vote

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  10. Ability to Customize the Default Company in Drop Down Menu in CWP

    Currently, companies are displayed in alphabetical order in the drop down menu. However, if the vast majority of customers belong to a particular company, it would be nice to be able to set that company as the default. Using Town of Pendleton as an example their drop down defaults to "Clerk Treasurer" and their drop down menu is in this order:
    Clerk Treasurer, Five Star, Grovelawn Cemetery, Pendleton Planning Department, Town of Pendleton
    Customers may not even realize they are not in the correct company when they log in and wonder why they can't find their information. Then they may…

    1 vote

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