CWP
40 results found
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Allow for relocation/moving message boxes & pics on Web Portal.
Make it possible for users to move/relocate/resize messages & photos that they have uploaded to prevent one from overlapping the other. It would keep the web portal looking much cleaner and easier for customers to read/view what we put on the portal for them to see - which is important information.
1 vote -
IVR To Explain How To Key In Payment Amount
Our IVR system (pay by phone line) is through Stripe. The system does not give instructions on how to enter the payment amount. For example, if a customer wants to pay $200.00, many are only paying $2.00. It should give an example: "To pay $200.00, enter 2-0-0-0-0." Or, it could say something about including (2) decimal spaces in their payment amount.
5 votes -
Customer Portal - Meter and Transmitter Number
It would be nice to have the meter and transmitter number on the customer portal. We have customers that look at their meter and compare it to their meter number on their bill. This would help guide customers on the portal on what number they are looking for.
2 votesWe need more votes on this request.
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"Add user to payout report"
Would like the Notification Settings option under 'Manage Payment Services' to be Bolded because it is easy to miss when adding users to the payout report.
1 voteWe need more votes on this request.
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Simplify the process for customers to establish or edit their communication preferences via the portal.
If it were easier for customers to set or modify their communication preferences they would be more likely to do so.
4 votesPlease vote if this is something you would like to see changed on a future update.
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Print or export detailed account history from the customer portal
We'd like customers to be able to print or export a list of their detailed account history for any given date range from their customer portal.
10 votes -
Enhancement to CWP for allow for Usage History Chart to be configured or controlled which services are displayed
Enhancement in the future CWP 3.0 to allow for this chart to be configured or a way for utilities to control which services are displayed or the order in which they are displayed within the Usage History dropdown of charges.
1 vote -
make it easier for customers to link accounts in CWP.
Customers have difficulty in linking multiple locations for a single login. Please try to simplify this process in the changes that you incorporate in CWP3
3 votes -
Add memo line on payment Screen
Add a memo line in the payment screen. This could go on the customer accounts under notes. This would also be able to be sent to the customer as a part of their confirmation receipt.
1 voteWe need more votes on this request.
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Multi-Location Payments - Single Payment
Customers current at multiple locations, would like the ability to decide how much to pay on each location when making 1 payment to pay multiple locations. Example, the customer may want to make partial payment on one location while paying the balance in full on another location without making multiple payments and paying multiple processing fees.
Added for Parkersburg Utility Board
6 votesWe need more votes on this request.
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Customize communication preferences window on customer portal.
Customize communication preferences window so we can activate what we want to be available to customers on customer portal.
4 votesWe need more votes for this request.
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auto pay
Please redesign the set-up/workflow or steps for ACH/credit card auto pay.
Many users have difficulties with the site, after setting up the ACH the system does not easily direct them to enroll the auto pay after validating.10 votes -
Linked Accounts
Make the current account information automatically populate rather than final billed account information so customers do not log in and think they have a $0.00 balance by mistake. Or remove access to CWP once the final billed account balance is $0.00.
2 votesWe need more votes on this request.
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Zip + 4 When Submitting Payment
Ticket 86424 remove the +4 from CWP when submitting payment. Most customers do not know their +4 and only the first 5 are required for zip verification.
1 voteWe need more votes on this request.
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Show Pending Merchant Payments, when Pending after Timeout
Whenever a payment fails to Post Back automatically to the Billing system, show that Pending Payment on the Account History page or in the Payment History widget on the Customer Dashboard. Similar to how pending payments are shown highlighted in Red when using the Gateway Reconciliation Tool.
1 voteWe need more votes on this request.
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Add a tab on the Payment Services Dashboard for Rejected/Failed/NSF payments for Echeck
Add a tab on the Payment Services Dashboard for Rejected/Failed/NSF payments for Echeck. This will make reconciling deposites to the bank easier since Echecks are SO delayed in hitting the bank. and email notification are not so reliable.
4 votesWe need more votes on this request.
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1 vote
We need more votes on this request.
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Limit Customer Communication Preferences
Have the option to limit communication preferences.
Currently, we can provide customers Communication Preferences that are all or nothing. That creates a lot of extra work for staff. If customers select PRINT on any of these options, we now have to mail notifications.
Example: Customer decides they want a printed notification of when a payment is received.2 votesNeed more votes
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Change Font size &/or Color to Custom Wording or statements
Custom wording to replace standard text on site is displayed in oversized large text which is NOT proportion to the rest of text on the screen.
1 voteWe need more votes on this request.
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Ability to Customize the Default Company in Drop Down Menu in CWP
Currently, companies are displayed in alphabetical order in the drop down menu. However, if the vast majority of customers belong to a particular company, it would be nice to be able to set that company as the default. Using Town of Pendleton as an example their drop down defaults to "Clerk Treasurer" and their drop down menu is in this order:
Clerk Treasurer, Five Star, Grovelawn Cemetery, Pendleton Planning Department, Town of Pendleton
Customers may not even realize they are not in the correct company when they log in and wonder why they can't find their information. Then they may…1 voteWe are looking for more votes on this request. Please vote on this item if this is something you are interested in seeing.
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