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16 results found

1. CUSTOMER CONTACT LIST

   2 votes

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   Need More Votes  ·  AdminTodd Smith (Delivery Manager, CUSI) responded

   We need more votes on this request.

   Kim supported this idea  ·  Feb 4, 2025

2. Rework Disallowed Payment Methods

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   3 votes

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   Planned  ·  AdminTodd Smith (Delivery Manager, CUSI) responded

   This feature is planned and will be on a future release.

   Kim supported this idea  ·  Feb 4, 2025

3. use adjustment

   2 votes

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   Need More Votes  ·  AdminTodd Smith (Delivery Manager, CUSI) responded

   We need more votes on this request.

   Kim supported this idea  ·  Feb 4, 2025

4. Leak Usage

   4 votes

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   Kim supported this idea  ·  Feb 4, 2025

5. Customer Contact Wizard Impovements

   5 votes

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   Need More Votes  ·  AdminTodd Smith (Delivery Manager, CUSI) responded

   We need more votes on this request.

   Kim supported this idea  ·  Feb 4, 2025

6. Option to disable email communication for delinquency and shut off notices. Only allow email communication for billing.

   3 votes

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   Need More Votes  ·  AdminTodd Smith (Delivery Manager, CUSI) responded

   We need more votes on this request.

   Kim supported this idea  ·  Feb 4, 2025

7. Mass Entry of Locations

   8 votes

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   0 comments  ·  UMS  ·  Delete…  ·  Admin →
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   Need More Votes  ·  AdminTodd Smith (Delivery Manager, CUSI) responded

   We need more votes on this request.

   Kim supported this idea  ·  Feb 4, 2025

8. High Usage Automated Calls

   8 votes

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   0 comments  ·  UMS  ·  Delete…  ·  Admin →
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   Under Review  ·  AdminTodd Smith (Delivery Manager, CUSI) responded

   We are reviewing this request.

   Kim supported this idea  ·  Feb 4, 2025

9. Need ability to enter both customer name or account number by default to access customer account

   9 votes

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   1 comment  ·  UMS  ·  Delete…  ·  Admin →
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   Need More Votes  ·  AdminTodd Smith (Delivery Manager, CUSI) responded

   We need more votes on this request.

   Kim supported this idea  ·  Feb 4, 2025

10. Prevent Duplicate Electronic Payments on CWP

    10 votes

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    1 comment  ·  UMS  ·  Delete…  ·  Admin →
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    Kim supported this idea  ·  Feb 4, 2025

11. Detailed email history from using Customer Contact Wizard

    14 votes

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    2 comments  ·  UMS  ·  Delete…  ·  Admin →
    How important is this to you?

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    Need More Votes  ·  AdminTodd Smith (Delivery Manager, CUSI) responded

    We need more votes on this request.

    Kim supported this idea  ·  Feb 4, 2025

12. Customers on ACH and on Payment Arrangement

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    6 votes

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    0 comments  ·  UMS  ·  Delete…  ·  Admin →
    How important is this to you?

    Not at all You must login first! Important You must login first! Critical You must login first!

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    Need More Votes  ·  AdminTodd Smith (Delivery Manager, CUSI) responded

    We need more votes on this request.

    Kim shared this idea  ·  Dec 5, 2023

13. Add Phone Field & Email Field to Setup Autopay

    21 votes

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    1 comment  ·  UMS  ·  Delete…  ·  Admin →
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    Kim commented  ·  Dec 5, 2023  ·  Edit…  ·  Delete…

    Would give us another chance to get current contact information. Customers are terrible about keeping their telephone and email information up to date.

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    Kim supported this idea  ·  Dec 5, 2023

14. Allow line breaks in message communications

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    9 votes

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    0 comments  ·  UMS  ·  Delete…  ·  Admin →
    How important is this to you?

    Not at all You must login first! Important You must login first! Critical You must login first!

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    Under Review  ·  AdminTodd Smith (Delivery Manager, CUSI) responded

    We are reviewing this request.

    Kim supported this idea  ·  Dec 5, 2023

15. Declined Autopay & Expiring Credit Card - Auto Email & Auto Note

    56 votes

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    4 comments  ·  UMS  ·  Delete…  ·  Admin →
    How important is this to you?

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    Under Review  ·  AdminTodd Smith (Delivery Manager, CUSI) responded

    We are reviewing this request.

    An error occurred while saving the comment
    Kim commented  ·  Dec 5, 2023  ·  Edit…  ·  Delete…

    The declined ACH bank draft and credit / debit cards take us so much time to notify customers. What is meant to be a convenience for the customer is a real time burden for us. What is worse, a customer is usually a repeat offender.

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    Kim supported this idea  ·  Dec 5, 2023

16. print note button

    7 votes

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    0 comments  ·  UMS  ·  Delete…  ·  Admin →
    How important is this to you?

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    Under Review  ·  AdminTodd Smith (Delivery Manager, CUSI) responded

    We are reviewing this request.

    Kim supported this idea  ·  Jun 15, 2023