Val Lozano

My feedback

30 results found

1. Need ability to enter both customer name or account number by default to access customer account

   23 votes

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   1 comment  ·  UMS  ·  Delete…  ·  Admin →
   How important is this to you?

   Not at all You must login first! Important You must login first! Critical You must login first!

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   Need More Votes  ·  AdminTodd Smith (Delivery Manager, CUSI) responded

   We need more votes on this request.

   Val Lozano supported this idea  ·  Apr 21, 2025

2. Payment Reminder Emails

   22 votes

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   0 comments  ·  UMS  ·  Delete…  ·  Admin →
   How important is this to you?

   Not at all You must login first! Important You must login first! Critical You must login first!

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   Need More Votes  ·  AdminTodd Smith (Delivery Manager, CUSI) responded

   We need more votes on this request.

   Val Lozano supported this idea  ·  Apr 21, 2025

3. Enhanced Portal Display/Reporting for Customer Service

   13 votes

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   1 comment  ·  UMS  ·  Delete…  ·  Admin →
   How important is this to you?

   Not at all You must login first! Important You must login first! Critical You must login first!

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   Val Lozano supported this idea  ·  Apr 21, 2025

4. IVR to Confirm Address

   24 votes

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   0 comments  ·  UMS  ·  Delete…  ·  Admin →
   How important is this to you?

   Not at all You must login first! Important You must login first! Critical You must login first!

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   Val Lozano supported this idea  ·  Apr 21, 2025

5. hide the zeros at the front of customer account number in the customer email they receive

   39 votes

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   0 comments  ·  UMS  ·  Delete…  ·  Admin →
   How important is this to you?

   Not at all You must login first! Important You must login first! Critical You must login first!

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   Under Review  ·  AdminTodd Smith (Delivery Manager, CUSI) responded

   Thank you for your suggestion. We are currently reviewing this request.

   Val Lozano supported this idea  ·  Apr 21, 2025

6. IVR Voice

   37 votes

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   3 comments  ·  UMS  ·  Delete…  ·  Admin →
   How important is this to you?

   Not at all You must login first! Important You must login first! Critical You must login first!

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   Val Lozano commented  ·  Apr 21, 2025  ·  Edit…  ·  Delete…

   We have started recommending our customers to save our IVR calls to their list of contacts, so they don't miss our important calls and reminders.

   Save Submitting...
   Val Lozano supported this idea  ·  Apr 21, 2025

7. Include Route on Payment Receipt

   3 votes

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   0 comments  ·  UMS  ·  Delete…  ·  Admin →
   How important is this to you?

   Not at all You must login first! Important You must login first! Critical You must login first!

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   Need More Votes  ·  AdminTodd Smith (Delivery Manager, CUSI) responded

   We are seeking additional votes to move this request forward.

   If you support it, please consider casting your vote.

   Val Lozano shared this idea  ·  Apr 21, 2025

8. Prevent Duplicate Electronic Payments on CWP

   16 votes

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   1 comment  ·  UMS  ·  Delete…  ·  Admin →
   How important is this to you?

   Not at all You must login first! Important You must login first! Critical You must login first!

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   Val Lozano supported this idea  ·  Apr 7, 2025

9. saved web portal payment used to pay from UMS

   6 votes

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   0 comments  ·  UMS  ·  Delete…  ·  Admin →
   How important is this to you?

   Not at all You must login first! Important You must login first! Critical You must login first!

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   Need More Votes  ·  AdminTodd Smith (Delivery Manager, CUSI) responded

   We need more votes on this request.

   Val Lozano supported this idea  ·  Apr 7, 2025

10. Approaching Bill Due Date Notification

    24 votes

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    0 comments  ·  CWP  ·  Delete…  ·  Admin →
    How important is this to you?

    Not at all You must login first! Important You must login first! Critical You must login first!

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    Val Lozano supported this idea  ·  Jun 22, 2023