John Massey

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19 results found

1. Enrollment in AutoPayment via the IVR

   5 votes

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   Need More Votes  ·  AdminTodd Smith (Delivery Manager, CUSI) responded

   We need more votes on this request.

   John Massey supported this idea  ·  Nov 6, 2025

2. IVR Voice

   37 votes

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   3 comments  ·  UMS  ·  Delete…  ·  Admin →
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   John Massey supported this idea  ·  Nov 6, 2025

3. Email notification on ALL payments made for accounts in shut off status.

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   7 votes

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   Need More Votes  ·  AdminTodd Smith (Delivery Manager, CUSI) responded

   This enhancement requires more votes to move it forward. Please add your support if this is something you would like to see in a future release.

   John Massey supported this idea  ·  Nov 6, 2025

4. Fix CWP for customers with multilple accounts.

   6 votes

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   0 comments  ·  UMS  ·  Delete…  ·  Admin →
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   John Massey shared this idea  ·  Nov 6, 2025

5. Add Account Status Filter/Sort to Delinquency Register Report

   9 votes

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   John Massey supported this idea  ·  Aug 12, 2025

6. Contacts should have the same "Type" fields as Customers

   7 votes

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   1 comment  ·  UMS  ·  Delete…  ·  Admin →
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   Need More Votes  ·  AdminTodd Smith (Delivery Manager, CUSI) responded

   We need more votes on this request.

   John Massey supported this idea  ·  Aug 12, 2025

7. Replace Existing Contacts in Mass Add Documents, Notes, Contacts Addin

   2 votes

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   0 comments  ·  UMS  ·  Delete…  ·  Admin →
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   Need More Votes  ·  AdminTodd Smith (Delivery Manager, CUSI) responded

   Thank you for your software enhancement request. While we appreciate the suggestion, additional support from the community is needed before we can move this idea forward.

   John Massey supported this idea  ·  Aug 11, 2025

8. Mass Add via Spreadsheet

   2 votes

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   0 comments  ·  UMS  ·  Delete…  ·  Admin →
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   Need More Votes  ·  AdminTodd Smith (Delivery Manager, CUSI) responded

   This enhancement requires more votes to move it forward. Please add your support if this is something you would like to see in a future release.

   John Massey shared this idea  ·  Jun 3, 2025

9. Lock Penalties to Billing Dates

   1 vote

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   Need More Votes  ·  AdminTodd Smith (Delivery Manager, CUSI) responded

   This enhancement requires more votes to move it forward. Please add your support if this is something you would like to see in a future release.

   John Massey shared this idea  ·  Jun 3, 2025

10. Automatically Revert Rate Codes on Move Out/Move In

    1 vote

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    0 comments  ·  UMS  ·  Delete…  ·  Admin →
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    Need More Votes  ·  AdminTodd Smith (Delivery Manager, CUSI) responded

    This enhancement requires more votes to move it forward. Please add your support if this is something you would like to see in a future release.

    John Massey shared this idea  ·  May 22, 2025

11. Add Payment Reversals to Customer Payment History Report.

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    18 votes

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    3 comments  ·  UMS  ·  Delete…  ·  Admin →
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    John Massey supported this idea  ·  May 22, 2025

12. Have Consistency with Account numbers when pulling reports

    3 votes

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    0 comments  ·  UMS  ·  Delete…  ·  Admin →
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    Need More Votes  ·  AdminTodd Smith (Delivery Manager, CUSI) responded

    We need more votes to move this software enhancement request forward. Your input matters!

    John Massey supported this idea  ·  May 9, 2025

13. Notifications when payments are made on lien accounts

    3 votes

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    0 comments  ·  UMS  ·  Delete…  ·  Admin →
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    Need More Votes  ·  AdminTodd Smith (Delivery Manager, CUSI) responded

    This enhancement requires more votes to move it forward. Please add your support if this is something you would like to see in a future release.

    John Massey supported this idea  ·  May 9, 2025

14. hide the zeros at the front of customer account number in the customer email they receive

    37 votes

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    0 comments  ·  UMS  ·  Delete…  ·  Admin →
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    Under Review  ·  AdminTodd Smith (Delivery Manager, CUSI) responded

    Thank you for your suggestion. We are currently reviewing this request.

    John Massey supported this idea  ·  May 9, 2025

15. Reporting for billing adjustments

    3 votes

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    0 comments  ·  UMS  ·  Delete…  ·  Admin →
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    Need More Votes  ·  AdminTodd Smith (Delivery Manager, CUSI) responded

    We need more votes on this request.

    John Massey supported this idea  ·  Dec 23, 2024

16. Suppress Early Pay Discounts on Final Bills

    2 votes

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    0 comments  ·  UMS  ·  Delete…  ·  Admin →
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    Need More Votes  ·  AdminTodd Smith (Delivery Manager, CUSI) responded

    We need more votes on this request.

    John Massey shared this idea  ·  Sep 16, 2024

17. CWP from UMS account

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    14 votes

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    0 comments  ·  UMS  ·  Delete…  ·  Admin →
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    Need More Votes  ·  AdminTodd Smith (Delivery Manager, CUSI) responded

    We need more votes on this request.

    John Massey supported this idea  ·  Sep 16, 2024

18. View Communication Results for E-bills

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    37 votes

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    3 comments  ·  UMS  ·  Delete…  ·  Admin →
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    Under Review  ·  AdminTodd Smith (Delivery Manager, CUSI) responded

    Thank you for your suggestion. We are reviewing this request.

    John Massey supported this idea  ·  Sep 16, 2024

19. Show Audit for changes on service orders

    14 votes

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    1 comment  ·  UMS  ·  Delete…  ·  Admin →
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    Need More Votes  ·  AdminTodd Smith (Delivery Manager, CUSI) responded

    We need more votes on this request.

    John Massey supported this idea  ·  Jun 11, 2024