Sarah Burgess

My feedback

14 results found

1. Enhanced Portal Display/Reporting for Customer Service

   12 votes

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   1 comment  ·  UMS  ·  Delete…  ·  Admin →
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   Sarah Burgess supported this idea  ·  Apr 17, 2025

2. Need ability to enter both customer name or account number by default to access customer account

   23 votes

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   1 comment  ·  UMS  ·  Delete…  ·  Admin →
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   Need More Votes  ·  AdminTodd Smith (Delivery Manager, CUSI) responded

   We need more votes on this request.

   Sarah Burgess supported this idea  ·  Apr 17, 2025

3. Payment Reminder Emails

   20 votes

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   0 comments  ·  UMS  ·  Delete…  ·  Admin →
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   Need More Votes  ·  AdminTodd Smith (Delivery Manager, CUSI) responded

   We need more votes on this request.

   Sarah Burgess supported this idea  ·  Apr 17, 2025

4. View Communication Results for E-bills

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   37 votes

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   3 comments  ·  UMS  ·  Delete…  ·  Admin →
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   Under Review  ·  AdminTodd Smith (Delivery Manager, CUSI) responded

   Thank you for your suggestion. We are reviewing this request.

   Sarah Burgess supported this idea  ·  Apr 17, 2025

5. Bad debt maximum past due balance

   9 votes

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   1 comment  ·  UMS  ·  Delete…  ·  Admin →
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   Need More Votes  ·  AdminTodd Smith (Delivery Manager, CUSI) responded

   Thanks for the suggestion! Before we can consider this enhancement, we'll need to see more votes from the community. If this is something you'd like to see, please upvote the request and share it with others who might benefit!

   Sarah Burgess supported this idea  ·  Apr 17, 2025

6. Add Payment Reversals to Customer Payment History Report.

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   18 votes

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   3 comments  ·  UMS  ·  Delete…  ·  Admin →
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   Sarah Burgess supported this idea  ·  Apr 17, 2025

7. IVR to Confirm Address

   23 votes

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   0 comments  ·  UMS  ·  Delete…  ·  Admin →
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   Sarah Burgess supported this idea  ·  Apr 17, 2025

8. Have Consistency with Account numbers when pulling reports

   3 votes

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   0 comments  ·  UMS  ·  Delete…  ·  Admin →
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   Need More Votes  ·  AdminTodd Smith (Delivery Manager, CUSI) responded

   We need more votes to move this software enhancement request forward. Your input matters!

   Sarah Burgess shared this idea  ·  Apr 17, 2025

9. hide the zeros at the front of customer account number in the customer email they receive

   37 votes

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   0 comments  ·  UMS  ·  Delete…  ·  Admin →
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   Under Review  ·  AdminTodd Smith (Delivery Manager, CUSI) responded

   Thank you for your suggestion. We are currently reviewing this request.

   Sarah Burgess supported this idea  ·  Apr 17, 2025

10. IVR Voice

    37 votes

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    3 comments  ·  UMS  ·  Delete…  ·  Admin →
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    Sarah Burgess supported this idea  ·  Apr 17, 2025
    Sarah Burgess shared this idea  ·  Sep 9, 2024

11. AND statement on UDC reporting

    12 votes

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    2 comments  ·  UMS  ·  Delete…  ·  Admin →
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    Under Review  ·  AdminTodd Smith (Delivery Manager, CUSI) responded

    We are reviewing this request.  Please be sure to vote if this is important to you.

    Sarah Burgess supported this idea  ·  Aug 10, 2023

12. Prevent Duplicate Electronic Payments on CWP

    16 votes

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    1 comment  ·  UMS  ·  Delete…  ·  Admin →
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    Sarah Burgess supported this idea  ·  Aug 10, 2023

13. Multiple E-Bill Templates

    14 votes

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    2 comments  ·  UMS  ·  Delete…  ·  Admin →
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    Need More Votes  ·  AdminTodd Smith (Delivery Manager, CUSI) responded

    We are waiting for votes on this request.

    Sarah Burgess supported this idea  ·  Aug 10, 2023

14. Approaching Bill Due Date Notification

    24 votes

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    0 comments  ·  CWP  ·  Delete…  ·  Admin →
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    Sarah Burgess supported this idea  ·  Aug 10, 2023